Longcroft Luxury Cat Hotel Luton, Bedfordshire Reviews Summary

Accommodation Quality

Pros:

• "The suite was warm and comfortable."
• "The rooms were airy and clean."
• "Beautiful 'rooms' and lovely setting."
• "The accommodation was spacious, comfortable and secure."
• "The suites are spacious. light and airy and there are plenty of things to keep the cats entertained."
• "The suites are very spacious, pristine and even had radiators for the cold weather."
• "Tilly had a lovely spacious suite containing a wrought iron bed and play frame."

Cons:

• "I have never heard from them since - I've had to take my business to another provider - shame."
• "No one answered the phone nor responded to emails."

Customer Service

Pros:

• "Aly is extremely welcoming and you can tell just how much she loves our furry friends."
• "Aly was just the best host and so accommodating, especially when we were looking for accommodation at the very last minute."
• "Nothing was too much trouble and we would now not take him anywhere else."
• "Aly offers cat treatments and we booked our kitty in for one. However she didn't want it and Aly didn't charge us for it."
• "Aly was very friendly, responsive and accommodating when we had to make a short notice change to the dates."
• "Aly genuinely loves each cat who stays with her and she treats them like royalty; pampering, cuddles, playing and lots of love and affection."
• "She is very caring and treats Tommy as if he is one of her own cats."

Cons:

• "I have never heard from them since - I've had to take my business to another provider - shame."
• "No one answered the phone nor responded to emails."

Communication and Updates

Pros:

• "They even keep in touch with us by sending regular updates and selfies."
• "Aly sent regular updates with photos which allowed us to feel relaxed knowing Thomas was being well cared for and happy."
• "We also received regular photo updates which was super reassuring!"
• "Aly kept in contact and provided regular updates including pictures throughout his stay."
• "Ally will keep you updated every day with pictures and a short story how their day been."
• "Aly provided me with several updates during my holiday and answered all my questions about him."
• "During our holiday, Aly sent us photos every single day!"

Cons:

• "I have never heard from them since - I've had to take my business to another provider - shame."
• "No one answered the phone nor responded to emails."

Overall Experience

Pros:

• "It really is luxurious and Im so happy I’ve found somewhere that Scampi is happy to holiday when I holiday too!"
• "Everything from the suites to the food being served was 5 star."
• "The surroundings are lovely and luxurious just the way my three babies have at home.. it was perfect, couldn’t ask for more really."
• "A beautiful setting, with lovely rooms and great stimulation I felt like I could sleep there too."
• "The home for all the cats outside is a beautifully constructed building that is maintained to the highest of standards."
• "The hotel is exceptional clean, and Ali certainly has lots of time for not only for the cats, but also for the owners."
• "Hotel have a beautiful, natural and clean environment."

Cons:

• "I have never heard from them since - I've had to take my business to another provider - shame."
• "No one answered the phone nor responded to emails."