Longcroft Luxury Cat Hotel Chelmsford Reviews Summary

Care and Attention

Pros:

• "Both Claire and Tim provided not only us with a great service but also, the care they took over our cats over that time was incredible."
• "Claire and Tim are very nice people and made sure to understand my cats' needs and personalities before their stay."
• "Thank you so much Claire and Tim for looking after Teddy so immaculately. He is a nervous and shy boy but in the right environment and with the right care he thrives."

Cons:

• No negative reviews about the care and attention provided were found.

Communication and Updates

Pros:

• "I received regular updates which put my mind at ease."
• "Throughout their stay we received regular photos and updates on how they were doing and what they had been up to."
• "It was so reassuring to have regular updates and pictures but the proof was how relaxed he was when he came home."

Cons:

• No negative reviews about communication and updates were found.

Overall Experience and Environment

Pros:

• "This was only their second time they have stayed in a cattery and a total contrast from the other place they stayed at."
• "The hotel and rooms themselves were modern with separate spaces for play, sleep, and litter. Lots of light, very well maintained and clean."
• "The suites were absolutely spotless and had everything our cats needed to be happy and enjoy their stay."

Cons:

• No negative reviews about the overall experience and environment were found.

Special Care for Specific Needs

Pros:

• "She is actually a diabetic cat and not many people will look after diabetic cats as she has to have 2 injections every day, they were so caring and gentle with her."
• "We are always a bit hesitant when Bobby stays somewhere new as he has certain dietary requirements, however, Claire and Tim were more than happy to accommodate all their needs."
• "One of our cats is a tripod (three-legged) and Claire and Tim made sure that the suite was equipped with a set of stairs for Hattie and they were unfazed by any needs that she had."

Cons:

• No negative reviews regarding special care for specific needs were found.

Personal Touch and Extras

Pros:

• "We even received a beautiful gift bag for our fur babies when we collected them, such a lovely touch."
• "Claire & Tim even put together a little bespoke gift bag for us to take home, which was a lovely gesture."
• "When I collected him it was really clear how much time they devoted to all the cats as he had really bonded with them."

Cons:

• No negative reviews about personal touch and extras were found.