"The staff clearly all love cats and have gotten to know him well during his visits!"
"Friendly staff put my mind at ease when I drop my fur baby off."
"Lucy, Dave and all of the team are fantastic!"
"All the staff I met were very friendly and took great interest in my cat and we really conscious that he enjoyed his stay."
"The people are so nice and you can tell they really care about the cats."
"Lucy and David, the owners, are a very friendly couple who LOVE cats, and you can feel it whenever you chat with them."
"Lucy & Dave are some of the nicest people you could meet and really take the time to get to know the individual needs of each cat."
Cons:
"It was difficult to find anyone, as the proprietor was showing a client around and both of the telephone numbers went unanswered."
"Twice I was promised an e-mail confirmation of the booking, which was fine, but the e-mail never arrived."
Accommodation and Comfort
Pros:
"The units are lovely and well equipped, with heaters, beds, food, water and litterboxes."
"Each lodge is unique with different beautifully painted designs on the wall."
"There are spacious living areas for each cat, and it was clean and presented to a high standard."
"The 'pens' are lovely and Alfie is always curled up in a ball in his bed whenever I collect him."
"The area was clean and heated, which was a blessing because it was really cold at that time."
"He had a great sized pen with his own heated tipi."
"The shelters are cosy, spacious and well designed to have both 'indoor' and 'outdoor' areas."
Cons:
"Parking is a little limited on site so beware if you're dropping off/picking up at busy times."
"Also, be aware that cards are not currently accepted at QCC as a method of payment."
Communication and Updates
Pros:
"We get regular updates with photos of Florrie while we are away."
"They were so reassuring and sent me reassuring emails and photos throughout our holiday to put my mind at ease."
"We received an email update (with photos) about how our cat was settling in which was very much appreciated."
"To top it all off, we also received emails with pictures of our cats during their stay!"
"Lucy kept in touch every couple of days to reassure me with updates and photos."
"The updates and videos over WhatsApp were such a lovely touch and you could tell they all really care for the cats they look after and give lots of snuggles and attention!"
"I also received an email informing me of ziggy's time at the cattery in the first week."
Cons:
"It was difficult to find anyone, as the proprietor was showing a client around and both of the telephone numbers went unanswered."