Brockwell Lido Reviews Summary

Facilities

Pros:

• "The Lido has a gym, spa and a swimming pool and is located inside the Brockwell park."
• "There is a nice 'club house' which can also host children's parties (in a side room)."
• "The gym well equipped and the sauna a wonderful place to relax in after the workout."
• "Indoors you've got some pretty rad food and ice cream options in the cafe."
• "Pool is huge and really nice in the summer."
• "There’s an outside space which is great in summer."
• "The classes are fantastic and the gym has a variety of machines for all abilities."

Cons:

• "Gym, changing rooms and showers are disgusting 🤮 Broken, smelly toilets, most lockers don't work... everything is dirty!"
• "The changing rooms were filthy and the toilets disgusting."
• "The gym is filthy, changing rooms feel like a health hazard and don’t look like they’ve been cleaned in months."
• "Broken showers, broken & tired gym equipment, locker doors hanging-off hinges."
• "The showers, spa and gym are so dirty. Dust all over the machines."
• "Cleaning is lacking of all facilities."
• "Facilities are not the cleanest and there is always a funky smell in the ladies locker room/restrooms."

Staff and Customer Service

Pros:

• "It is very safe with about 6 or 7 lifeguards, who are visibly focused."
• "Service is always nice and professional."
• "Staff very helpful and looking out for everyone's safety."
• "The young gentleman on reception was very helpful and gave me all the information I needed."
• "The staff were absolutely super, friendly, open and very welcoming."
• "Most of the staff are very friendly."
• "Staff have been really helpful and friendly so far."

Cons:

• "Just when we thought things can't get any worse, the contractor, Fusion has just replaced the local site management with totally inept corporate 'yes' people."
• "The pool is lovely but the customer service is awful."
• "The customer service is hugely understaffed."
• "Rude, unhelpful and unwelcoming receptionist (visit was morning of 5th April 2018) was told water was too cold for my daughter to swim, fair enough, but the manner of the reception staff is appalling."
• "Staff are rude and facilities are disgusting."
• "The staff were unfriendly and unresponsive to my questions."
• "Some members of the staff are rude."

Booking System and Website

Pros:

• "Booking on the app is easy and if you want to try to grab a last minute slot, refresh it often."

Cons:

• "The booking system, website and app are nonsensical. You can’t move or cancel your slot."
• "Overly cumbersome booking system."
• "Lido fine but useless embarrassing website by fusion leisure."
• "The website is unusable and the app is atrocious."
• "Once you get there things are fine but OMG is the booking system horrific."
• "Their online booking system is very slow and frustratingly littered with bugs."
• "Fusion website is not fit for purpose. Takes about 5 mins for each page to load when trying to book and often just times out."

Value for Money

Pros:

• "The coffee is good and the menu is affordable."
• "Great gym equipment..."
• "It's a half decent gym with nice staff for a reasonable price but their constant poor maintenance of the spa and lack of water is a joke."

Cons:

• "I don’t understand what I’m paying nearly £50 a month for."
• "Expensive membership, do not see why I am paying all this money!"
• "£50 per month for this is a joke."
• "Seems like good value but don't waste your money until they put some money into it."
• "Overall, I think it’s expensive for disgusting changing rooms and poor service."

General Experience

Pros:

• "The pool itself is lovely - often murky and dirty at the deep end but I wonder if this is just because it’s an outdoor pool."
• "Had a brilliant couple of hours in the sunshine at this lido."
• "One of London's absolute treasures."
• "The lanes were wide with friendly, polite swimmers and the water at 19C was a great temperature for a longish swim."
• "Nice Lido - mainly for the summer. It's got all the amenities."
• "The pool is clean, the staff will do anything to help."
• "Even on the hottest day of the year, so far, and despite queuing for 25 minutes before getting to the pool this is a delightful, clean and well organised lido."

Cons:

• "The entire centre gets more decrepit and filthy by the day."
• "The changing rooms are an absolute disgrace, disgusting."
• "The Brockwell Lido is a disappointing facility that is poorly run and lacks basic hygiene standards."
• "The whole experience was an utter disaster and I would not recommend it to anyone."
• "The rude, nonchalant staff, and the relatively high price point for a simple gym set up make it extremely disappointing."
• "Pool is always closed last minute because of various technical/staffing issues."
• "This place is filthy my mum couldn't even use the toilet it was that dirty."