Address: Lemsford Rd, Hatfield, AL10 0DH, United Kingdom
Phone: +441707629660
Rating: 3.5
based on 104 reviews.
Staff and Service
Pros:
"I can honestly say Richard is one of the best teachers I've met."
"I find the staff very polite and always friendly 😃 and I like the gym and sauna areas too."
"Staff always seem friendly and helpful."
"Top marks to all the staff who were friendly and helpful and polite."
"Plenty of life guards to be seen and watching on each pool."
"Been going there for a while my son love it excellent swimming Center good helpful staff."
"The gym classes at Hatfield Swim Center are fabulous. A whole range of different classes and the instructors are smiley and really good."
Cons:
"There were 5 life guards there and none of them noticed my daughter struggling to tread water and was gradually going more and more under water."
"The staff talk about members as they enter the gym."
"Customer service is very rude (Welwyn Garden City) and the whole organization is absolutely carelessness and not customer focused."
"Terrible customer service from membership team."
"We found the staff to be rude."
"Customer service virtually non existence, staff told me pool opened up at 6.30am but failed to mention that it was in use everyday at that time by a swimming club."
"The pool is run by absolute morons, I've been a few times now and the baby pool has been closed even though I've called the same morning and was told its open."
Facilities and Cleanliness
Pros:
"The pool is now always open and at a good temperature for me to swim."
"The water is kept around 30 celcius."
"If you are in the Hatfield area the Swim Centre is a great facility."
"The pool is nicely kept and water is clean."
"The health suite and the steam room have also improved."
"Still the same lockers as when I went there as a kid but the new showers and toilets are really good."
"Large pool facilities including a baby pool and a learner pool."
Cons:
"Shocked at how cold baby pool was."
"All 3 of my children had a reaction from the chlorine and water was so cold my baby went blue."
"Female showers were full of mold and mildew despite the overwhelming smell of bleach."
"The boilers are broken so the water is not at the temperature it’s meant to be, also a bit overpriced if you ask me £5 for 10 mins of swimming? That’s a bit of a laugh."
"Changing rooms were old and disgusting."
"Looking very old now really needs a refurb went in the sauna and jacuzzi not very clean also the edges of the pool was really dirty."
"The changing rooms are nearly always dirty."
Value and Accessibility
Pros:
"Overall our experience was a great one, we shall be returning for more fun."
"You also have 4 hours of parking for free, which is ideal!"
"Joined up here the other day. Good value for money for what facilities are on offer."
"The pool programme was perfect for my children and the baby splash pool was fun."
"The changing rooms seemed clean and maintained, there was also a lady constantly wiping away the excess water throughout the changing rooms which was good to see."
"It's on the up, somewhat of a building site at the moment whilst the changing rooms are having a long overdue refurbishment."
"Good swimming. Baby warm pool."
Cons:
"Swimming lessons frequently cancelled. They tell you they've sent an email, they haven't!"
"Prices are Around £5.10 adults..children tiny bit cheaper..would like to see more offers there."
"Beautiful Saturday, planning to go to swimming pool, but surprise, too many people inside the pool and can't go in, not worth having a contract."
"The gym isn't big enough, their prices aren't competitive, and classes are always cancelled."
"Management of the building is absolutely dreadful!!"
"Went here today to take my daughter swimming for first time. Baby pool was shut so went into main pool. Water was absolutely freezing."
"The gym is extremely disgusting and I can’t wait for the month to end."