Indulge Reviews Summary

Customer Service

Pros:

• "Best deserts in London. Tasty food, great customer service."
• "Service was good and food was delicious."
• "The service is good but you may need to call the staff over if you need anything after you dessert has been ordered. They are busy but happy to help you."
• "Waiter/ Staff member Sarim provided a customer service of 11/10."
• "Yacky I believe was the staff members name, all I can say is what a great asset to the company you have, outstanding customer service."
• "The service was really good, provided by remarkably genuine and knowledgeable server who actually listened and engaged with us."
• "Great desserts as always, but i’m writing this review because of the service. Got amazing service from start to finish from Sarim, really nice to know that there’s still some good people about. Helpful, polite, on the ball & funny."

Cons:

• "Often unable to reach them on the phone to book a table or make an order."
• "Very Poor service! He refused to give a table until I came to the cafe entrance."
• "I had to update my review to them. Absolutely pathetic customer service."
• "Tried to go to the lounge last week, 45 mins before closing... The guy at the door was super rude and had no customer service skills."
• "Sat inside for 25 mins on Sunday night. Got seated quickly on a counter table. No one collected our order even after asking if someone could take our order."
• "Appalling service, WILL NEVER SET FOOT IN HERE AGAIN!!!"
• "Please hire another dessert chef otherwise you will lose your reputation and customers."

Food Quality

Pros:

• "They serve treats of high quality, compared to the sugary colourful rubbish you will find in other dessert spots."
• "The desserts and savoury items are made well and tasty."
• "Always love Indulge, best dessert place, good tasty food and desserts."
• "All the desserts were really good and very good staff, friendly and very accommodating."
• "The food was really good and portions were quite generous."
• "The ice creams are tasty with a good flavour."
• "The desserts are to die for."

Cons:

• "Over priced for the quality of desserts provided."
• "Newyork cheese cake was not up to the mark."
• "Food poison... bad food posion."
• "Desserts are OK. Cookie dough definitely undercooked."
• "The worst cookie dough. Ordered four as a takeaway and as i reached home i realised the dough was uncooked."
• "Standard has dropped massively... waffles uncooked."
• "The batters used seem to be off and inedible."

Atmosphere

Pros:

• "This place is full of positive vibes."
• "Amazing food amazing atmosphere."
• "Busy, great atmosphere and service."
• "The place is nice and cosy."
• "Classy dessert lounge loved by locals and constantly busy for good reason."
• "It's gets really packed here in the evenings and it's hard to find parking on the street so you need to come well prepared."
• "The atmosphere is always vibrant with staff retaining the same level of hospitality throughout."

Cons:

• "However layout of lounge is poor making it feel cramped and uncomfortable."
• "Indulge is an absolutely shocking desert lounge i am even struggling to give this a one star."
• "Tables, seats and menu's are a little worse for wear and the decor could do with an uplift."
• "Could do with some air conditioning in the back seating area. Gets too hot."
• "Can be very busy at times and so loud that is impossible to talk and parking is a nightmare."
• "Tables are far too close and acoustics mean it is incredibly loud making this a poor place for intimate or relaxed conversation."
• "The glasses provided for the drinks were absolutely filthy!"

Value

Pros:

• "Reasonably priced."
• "Good size portions and relatively well priced."
• "Very reasonably priced and quick service even during peak times."
• "Generous portion sizes, really nice staff, and reasonably priced."
• "The price is reasonable."
• "Great happy service, fresh desserts and very reasonable in price compared to local competition for what you are getting, in terms of portion size and quality!"
• "Best dessert place with so much too choose from."

Cons:

• "They raised the prices bit reduced portion by 1/3."
• "Ordered a velvet cake milkshake as a takeaway. Didn't realise that the price was going to be £7.20 .. Milkshake was alright but for that price I expected it to taste like gold ! Shocking price.."
• "The ice cream was delicious but was a bit pricey ( even charged us for the cone - 10 GBP)."
• "I ordered profireroles which came in an odd presentation and certainly not worth £5.50."
• "Bought the pistachio sundae...they used real chocolate as the sauce and it completely solidified...served in what looked like a cereal bowl @ £8."
• "Would of been 5 stars but some things are a little pricy. Definitely a treat x"
• "But I was really disappointed at the coffee/hot chocolate... at £3.50 per drink I was surprised when I was presented with a small tea cup of mocha and hot chocolate."

Service Efficiency

Pros:

• "Very well organised didn't have room but took my number and called me when table was ready."
• "Service is always quick...and served at the right temperature."
• "Despite a crowded setting, we secured a table and encountered friendly staff."
• "Luckily we were granted a table on arrival."
• "Visited yesterday with my niece and we was not disappointed at all. From a friendly welcome and waiting only a few minutes for a table the service was spot on."
• "Good service and smiling staff."
• "Though service took some time, the delectable desserts made the wait worthwhile."

Cons:

• "We went about 8.45pm and had to wait about 45 mins for a table."
• "We got told it would be about 15 minutes for a table when we went in...took them 40 minutes for them to seat us."
• "We were a party of 5 and received our food one at a time with like a 3 minute wait between each one."
• "Absolutely shocking service. We were told there would be a 10 minute wait when it was closer to 40."
• "Ridiculous waiting time, they don’t have capacity to serve online orders."
• "Do not recommend ordering online from here, entire order came through ruined."
• "Last night i had to wait 35mins and i was watching the poor dessert maker dealing with takeaway orders too."

Hygiene

Pros:

• "The staff were polite and friendly."
• "Staff were friendly too, they were more than happy for us to taste ice creams before making a choice."
• "The staff are very helpful and make the desserts the way I want."

Cons:

• "I found three hairs in my food, gross!!!"
• "Your staff should wear hair and beard nets. You have a clear hygiene problem."
• "Unfortunately the ice cream scoop they used mustn't have been clean because I had a minor reaction to nuts."
• "Ordered from Indulge through Uber Eats and the order never arrived... No offer of a refund for the food that didn’t arrive."