Rackets Kingdom Reviews Summary

Knowledge and Expertise of Staff

Pros:

• "Anil is extremely knowledgeable and used to represent England in badminton, making him also very interesting!"
• "The owner really knows his onions when it comes to Tennis."
• "He was very knowledgeable telling me what racket would last me a long time."
• "Once again I had a great experience at Rackets Kingdom, incredibly knowledgeable."
• "The owner/manager gave us so much time and attention, that at no point did we feel rushed or as if we were just being sold a product."
• "Aneel is very knowledgeable and gave us great advice."
• "Loved the personal service and extensive product knowledge offered by Aneel."
• "Aneel is a top bloke who knows his stuff and will go above and beyond for a happy customer."
• "Aneel is very knowledgeable about tennis equipment."

Cons:

• "Not so helpful and welcoming."
• "He couldn't answer you one question if you asked him, but had plenty of opinions to share."
• "The staff here helped our boys find the racket with the right size, grip and weight. The experience was very positive and helpful for us."

Customer Service

Pros:

• "Really enjoyable experience purchasing new rackets, the customer service was second to none."
• "Super impressed overall and very happy with our purchase of 4 rackets, shoes, and upgraded strings."
• "We understand now why this is the best tennis shop in London."
• "I felt the experience was very approachable, easy to talk to and told me to enjoy playing."
• "Order a Wilson Blade V8 this morning and came to pick it up. Very professional experience and I would definitely recommend going here."
• "I had a great experience at Rackets Kingdom. As a beginner tennis player it was very helpful to get advice on what I should buy."
• "He was really insightful and helped me understand how the product works and the difference between each one."
• "I am really pleased with my visit and purchases at Rackets Kingdom today. Aneel assisted me asking relevant questions about my game and providing some great recommendations."
• "Aneel is very helpful and knowledgeable and I would certainly recommend Rackets Kingdom."

Cons:

• "Also the shoes selection is quite limited. Not worth a visit!"
• "I guess we were unlucky with the service."
• "Told in no certain terms that we were not allowed to touch the racquets."
• "Got interrupted mid conversation and he decided to serve someone else instead."
• "Suppose if you're a beginner they can guide you and you wouldn't know better."

Product Range and Quality

Pros:

• "They have good stock of all the latest rackets."
• "Best tennis shop I have been in for ages. They know more about tennis rackets than I thought possible and give great advice on what racket suits your style of play."
• "An amazing shop they have it all... padel /tennis / table tennis/ pickle ball / badminton"
• "Travelled from central London to visit this tennis shop and it was definitely worth it."
• "This is a really good place to buy any racket equipment and a really good service and attitude."

Cons:

• "However, after the worst sales experience of my life, where I endured being spoken to very rudely/condescendingly, I feel it's only fair to share."
• "These guys have more rackets then way bigger tennis stores. They are the fastest at stringing and the most knowledgeable about anything to do with tension, play feel and the racket for each player."
• "The owner — a former tour stringer for the top players — had her racquets done in 30 minutes."