Flooring Surgeons Reviews Summary

Customer Service

Pros:

• "Working with Harvey at Flooring Surgeons was a pleasure throughout."
• "Superb service from Flooring Surgeons."
• "Harvey was so helpful and made us feel comfortable we were making the right decision."
• "Harvey at flooring Surgeons, made us feel very welcome from the minute we walked in the door."
• "Harvey put me right with which floor to chose for them as I didn't have a clue."
• "Excellent service when ordering and company allowed choice of delivery dates."
• "Flooring Surgeons have been brilliant with us from start to finish, Harvey has done all possible to ensure our new flooring was fitted as quick and efficiently as possible."
• "Harvey was a fantastic help. He was very thorough and ran through everything with me which gave me the confidence to choose them."

Cons:

• "Horrendous service. Contacted company in advance of order to make sure our item would be delivered by a certain date. This was assured but the item was then delivered 2 days late."
• "When I contacted the company to complain I was told it wasn’t their fault and there was nothing they could do to help."
• "Not the best customer service I’ve received, didn’t give me prices over the phone and just told me go look on our website for all my questions."
• "We came to the shop to look at new flooring for our house. On entry we were not greeted, nor were we offered any assistance."

Quality of Product

Pros:

• "The quality of the product itself is absolutely superb, looks and feels like real wood."
• "The herringbone laminate flooring were beautiful, and of an excellent quality, we’ve had a lot of compliments on them."
• "The products I wanted were easy to order and arrived on my chosen delivery date."
• "Absolutely love my new floor. these guys know what they are doing."
• "The flooring itself is beautiful and amazing quality and less dearer than other online sellers."
• "Very pleased with the laminate flooring supplied and fitted. High quality Swiss made material."
• "Incredible flooring, we were so impressed with our LVT herringbone - amazing quality and has exceeded our expectations."
• "I got a engineered wood herringbone floor through flooring surgeons and it's really good quality for the price."

Cons:

• "I received very good service from Flooring Surgeons with my order. Just a little concerned about how scratch resistant it is, but only time will tell."
• "Two of the boxes arrived seriously damaged. This was photographed by the delivery driver and recorded on the receipt. Never heard a word since from Flooring Surgeons."

Delivery and Installation

Pros:

• "Flooring Surgeons made sure it happened exactly when needed."
• "Company allowed choice of delivery dates."
• "Ordering made simple with all the requirement met."
• "Paolo was very attentive with our order and did not hesitate to send us another box when one arrived slightly damaged from the delivery company."
• "The products I wanted were easy to order and arrived on my chosen delivery date."
• "Harvey arranged delivery for the day I needed."
• "The courier parked the pallet at my doorstep as promised."
• "Had a fantastic pallet deal on laminate flooring, all sorted out by Harvey, who had it delivered the day I requested."

Cons:

• "There was a little hitch during the fitting (1 box of the wrong boards was sent with the fitters)."
• "Horrendous service. The item was delivered 2 days late."
• "When the item was finally delivered it was delivered 5 mins up the road from my house and I had to collect it myself."
• "Unfortunately, the underlay wasn't delivered due to a stock issue."