Ocean Adventurers Soft Play Reviews Summary

Soft Play Space

Pros:

• "A huge soft play, in the most unexpected of places!"
• "The play areas are massive and well laid out and supper clean."
• "The best local soft play, always clean and lovely staff."
• "Brilliant place for kids (and adults)."
• "Very friendly staff with lots to do inside. Huge indoor play area."
• "This is by far the best play area for miles."
• "This is a great soft play and a favourite with my kids. It's clean and well thought out."
• "Great soft play, lovely to see such a clean place."

Cons:

• "Great, clean soft play but far too expensive, especially for adults."
• "It's not very big, but you don't even feel it."
• "Parking is a nightmare if you go on a weekend or school holidays."
• "My only criticism is that the costumes hadn't been tidied between time slots and were left in a big heap."
• "The only massive down in my opinion is this bloody sessions nonsense."
• "The soft play areas are separated so the littles aren't being run into by the bigs."
• "Went here for probably the 10th time last week having always had a good time previously - my daughter especially loves the play shops."
• "Too many big children in the Baby area - this should be monitored more carefully."

Food and Beverage Options

Pros:

• "Margarita pizza was lovely and reasonably priced and they also do lunch bags for kids too."
• "The food was a decent price and you can refill your drinks."
• "The food is lovely and reasonably priced. Great cup of coffee too!!"
• "Food was varied and simple enough for the little ones."
• "The food was really tasty and excellent value for money."
• "The building was spotless there were employees constantly walking around cleaning, toilets were totally spotless too."
• "Great value for money for the play areas."
• "Food selection is good but some of it quite overpriced."

Cons:

• "However the new cafe menu is so expensive without the quality to back up the prices."
• "Food and drink facilities on site. Very high standards of cleanliness."
• "Food and drink is a little basic if you're an adult - but meets kids needs."
• "The new light game system on the play frame is awesome, and even my older son loved it."
• "The only downside is the price, it is more expensive than most."
• "The food appears a bit overpriced."
• "The girl serving us on the till was very polite and kind, but the manager was surly and unhelpful."
• "Their card machines wouldn’t work so they just stopped serving food."

Staff and Customer Service

Pros:

• "Staff on site are super friendly and really attentive."
• "The staff were amazing under pressure but just not enough of them."
• "The staff were really friendly and I was given a mini tour after mentioning I’d never been before."
• "The staff are ultra friendly and helpful too."
• "Staff were so helpful and polite and all safety precautions in place."
• "The staff were friendly and helpful and as it was term time we could stay as long as we wanted."
• "The staff were very friendly."
• "Staff very helpful especially a member of staff named Tom was so helpful."

Cons:

• "Unfortunately will be unlikely to return due to the staff attitude."
• "Sadly forgot my purse but found cash in my phone. Was met with a very rude and unhelpful staff member."
• "Tried taking the kids here the other day and couldn't get in. The staff weren't very friendly about it either!"
• "Manager left staff to deal with customers and was blatantly going out of her way to ignore us."
• "My only suggestion for improvement is to give the role play area a really good clean."
• "Need more staff watching the actual play areas in particular the gates."
• "The staff weren't very friendly about it either! Had 2 very disappointed 4 years olds!"
• "We had driven down from South Wales valleys and so glad we did. 100% enjoyed"