Bristol Street Motors Ford Birmingham Reviews Summary
Category: Ford dealer Birmingham
Address: 156-182 Bristol St, Birmingham, B5 7AZ, United Kingdom
Phone: +441214183079
Rating: 3.9
based on 173 reviews.
Customer Service
Pros:
"Andrew and Richard from van department these too guys sourced a van for me even when there's a shortage of vans being made they managed to find me one in my spec I asked for and get the finance rolling."
"Tried everywhere for a Performance Edition Fiesta ST, no luck, phoned Bristol Street where Louise McKenzie found a car, made it all super easy to trade in and collect."
"Pleasure to do business with the sales manager Mark Selby - professional, straight forward, friendly and honest person!"
"Nicole Morrow-Toal at Bristol Street Motors truly went above and beyond in assisting me with my first car purchase."
"Thank you too all the team for helping me and a big thank you to Laura for all the help."
"I received the best customer service i could ask for at Bristol street motors."
"I am truly grateful for the customer service I received from Katie and all the other staff that were involved in this process."
Cons:
"Do not come here parking is ridiculous and also filthy."
"Although ive tried contacting them since the sale and no reply so not impressed with after sales service tbh."
"He wasn't interested in helping and had no desire to even take responsibility for the fact that they had done anything wrong."
"Complete and utter waste of time the whole company also my sister bought a brand new car from Bristol Street motors in Macclesfield and the after sales service is absolutely shocking there too."
"Absolutely awful service."
"Didn't like it here at all. I took my sons car in for MOT. Got told by a Stuck up women that I shouldn't be there and they cant accept the car for another hour."
"I'm not very happy with my treatment from Bristol Street Motors and others should beware that post purchase treatment is very poor."
Vehicle Purchase & Sales Experience
Pros:
"An Excellent service throughout from Bristol Street Motors from start to finish purchasing a Ford Kuga."
"Superb. Thanks Bristol Street. My local Ford dealer was too busy, in fact I couldn't of got it done without booking a day off work, but Bristol Street to the rescue."
"Excellent deal, no pressure, professional staff and friendly, never have I felt more at ease than dealing with this company."
"After sales support has been good also, making sure that I'm completely happy with my purchase."
"I was sent a video of the mechanic carrying out a health check on my vehicle, whilst explaining what he was checking and the condition."
"I would highly recommend BSM and our choice of car was the Ford Puma ST Line X in grey - love it!"
"Everything went very smoothly, and my new car was delivered to me, in Shropshire, by Fraaz."
Cons:
"Unbelievable! Purchased a used car just over a year ago, no declaration of it being involved in any previous accidents... It has wiped off nearly £3,000 off the value of my car."
"Staff were very friendly but I travelled down to see a specific car that then then told me had been sold the previous day."
"Mis-sold on 2 counts... This has led to issues when I sold the car recently as it only has partial service history."
"Avoid servicing your car here and go somewhere they take your safety seriously."
"Brought my car for £5000 with a Years tax at the Sheffield branch... I’m still unable to drive it because they took my money and never taxed my car."
"Worst experience ever, car was kept in the garage for months with no communication unless I chased it."
"Sold me a 2012 plate for £5k had a service plan, with a 12 month warranty... Then one month later the clutch and gear box went."
Management & Staff Responsiveness
Pros:
"Well done Louise. She paid particular attention to our enquiries."
"Well done BSM, Service staff went above and beyond their J.D to ensure good customer service."
"Excellent. Reception had refreshment whilst we were waiting to be seen."
"The service is recorded and sent to your phone."
"Fraas Ali is dealing with the purchase of my new vehicle and he is doing a great job."
"Very pleased and will certainly use them again."
"I would highly recommend Bristol Street Ford New Car Sales."
Cons:
"Every time I asked to speak to a manager I was told that he wasn't in with no deputy assigned."
"I would strongly avoid this dealership there customer service is appalling."
"Being told to contact head office as they accept no responsibility."
"Considering the reputation this garage has I was left distinctly unimpressed."
"I didn't want to write such a review about a company i held in high regard but i feel i have to."
"I just feel like I don’t know if I’ll buy another ford again now."
"I have not had a very good experience with the service team."