Caffè Concerto King’s Road Reviews Summary

Atmosphere & Decor

Pros:

• "Really nice cafe / restaurant. Great atmosphere, felt quite French or Italian."
• "A favourite refuge on the King's Road! Charming, elegant and comfortable with good coffee, delicious gateau."
• "Charming cafe with a very continental feel. Glorious sumptuous interior with gold accents and ornate merino glass chandeliers."
• "The decor was lovely and bright with a cherry blossom tree in full bloom inside, which was a nice touch."
• "Very pretty little restaurant."
• "Old style and very charming Italian coffee shop."
• "Pleasant bright interiors although more like targeted on women as evident by the pink theme."

Cons:

• "Sadly the cafe smelt of cigarette smoke as someone was sat outside smoking and the doors were open."
• "The main door... the breeze from around the door was palpable."
• "Ambiance slightly manufactured."

Food Quality

Pros:

• "We had a pasta dish with seafood which was delicious."
• "Pasta is nice tho."
• "Lovely food, I had the turkey roast, it was delicious, followed by a chocolate fondant."
• "I had the hot duck with salad which was delicious."
• "The risotto was the perfect temperature, al dente and gorgeously creamy with visible seafood."
• "The food was amazing, and my children loved it."
• "Food fresh and prepared as ordered, excellent presentation and very tasty, a real find."

Cons:

• "The worst scones I have ever had in my life, it was basically an under backed bread which you can smell and taste the flour in it."
• "Food very basic overpriced and not so good."
• "Everything was quite expensive. No way would I pay £13 for a small salad."
• "Tourist trap, came in to get out of the rain, £5 for a coffee and £15 for an egg sandwich. Cakes obviously frozen/not made on site."
• "The poached eggs were all so overdone they came hardboiled."
• "Awful food, really overpriced for below average food, mozzarella sandwich for £15 and a really bad one."
• "The atmosphere is great but the food isnt even fresh."

Service

Pros:

• "Staff were friendly and efficient."
• "Thanks to Jonny the waiter is the most amazing and funny guy who provide an excellent Customer Service."
• "The staff was really friendly and helpful."
• "Attentive friendly staff, so rare in London, relaxed and comfortable."
• "Generous portions and friendly staff."
• "Love coming here on my lunch break. Staff are so lovely and friend. The food is amazing."
• "I Had dinner with friends. Menu is perfect. Service was awesome and waitress Ariana was very accommodating."

Cons:

• "The manager... was really unprofessional he gave us a very bad attitude."
• "Servers are cold and make you feel unwelcome!"
• "It took 10 minutes for my order to be taken and after a further 25 minutes there was no evidence of my food arriving, so I left!!"
• "Service was bad, waiter kept chatting with his friends instead of working."
• "Terrible service because the waiter didn't understand one thing we asked about and was short and impatient."
• "Staff was rude, uninterested and only talking among themselves."
• "The service is very bad and the requests are too late and the food delivery is bad."

Value

Pros:

• "So much delicious food for a very reasonable price, can't recommend this enough."
• "Had a 2 or 3 course set evening menu at a very reasonable price for London."
• "Breakfast was really good value."

Cons:

• "complete ripoff for trash food and service"
• "Very expensive lol."
• "Everything was quite expensive. No way would I pay £13 for a small salad."
• "I paid almost £10 for two flat whites that were very watery... then they added 25% service charge to the bill bringing it to almost £13 for two cups of coffee."
• "Overpriced, cakes were dry and coffee was cold."
• "Looks great and has nice ambience as you enter, but food is way overpriced, tasteless and generic."
• "Alas rather expensive £10 for a coffee and a tea, I guess that's just London pricing, but would still recommend."

Management & Policies

Pros:

• "The manager was very Very nice he tried to solve the problems."

Cons:

• "Where “Customer First” goes to die..."
• "One of the worse experiences in London."
• "Thank you so much for refusing us coffee while your restaurant is half empty because it’s ‘against house rules to serve coffee without cake on a Saturday evening’."
• "The website said they offered an Afternoon tea option for £12,95 but when arrived to the place there wasn't."
• "The manager came to the table and pretty much went on an unfriendly lecture trip about how I have to prebook and their company policy and that they have quotas for groupons."
• "Worst experience ever, found a dead caterpillar in my lemon and mint drink."
• "Terrible service. Waited for our bill for 20 minutes just to pay for the worst lemon tart I've had in my life."