Creams Cafe Canterbury Reviews Summary

Atmosphere and Decor

Pros:

• "The steampunk surroundings is absolutely fantastic. Totally loved the ambience."
• "The interior is magic especially at night."
• "Incredible dining atmosphere. The interior design of this shop is great and creative."
• "Really liked the ''Around the world in 80 days'' theme with all the gadgets on the ground floor and first floor."
• "The first thing that we noticed was the beautiful decor and the way the tables were designed."
• "The Steampunk atmosphere is amazing!"
• "The whole Steampunk/industrial look to the place is epic."
• "The decor is stunning. Even the toilets are worth a visit."

Cons:

• "The atmosphere is not very welcoming."
• "There is also a speaker directly in the 'accessible' toilet which makes it potentially inaccessible to anyone with sensory issues."
• "The aroma of sweet food is slightly off putting."
• "Wear your coat to the toilet as it's freezing experience down a rather long corridor."

Service Quality

Pros:

• "The service was first class!"
• "The staff are professional, friendly and very quick."
• "Service standards are just as exquisite."
• "Staff was also friendly."
• "Great service, clean, fast service and very friendly staff."

Cons:

• "Service, quite impatient. The staff doesn’t seem to be happy working here."
• "Good ice cream. For some reason it took 15+ minutes to get 1 scoop of ice cream."
• "The staff got the drinks order wrong; they didn't bring milk with the coffee even though I had specifically requested it."
• "We have to wear masks not to spread the virus and non of them wear mask and also touching the food with their hands."
• "The worst customer service staff in any establishment in Canterbury."
• "Awful service from all members of staff."
• "The service was not good at all."
• "The staff are liars, disrespectful, rude and treat customers very poorly."

Food Quality and Variety

Pros:

• "The desserts ordered were all nice."
• "Gelato is so-so. Chocolate fudge brownie didn’t have any brownie or fudge piece in it."
• "Cookie dough is warm and soft, indulgent but really sweet."
• "The menu and additional choice are extensive."
• "The vegan selection is rather disappointing (they didn't have the waffles or crepes)."
• "Amazing steam-punk interior and an even more amazing menu with endless opportunities of combinations!"
• "Really liked the ''Around the world in 80 days'' theme with all the gadgets on the ground floor and first floor."
• "Wow what can I say about creams! Where ever you go, they always deliver."

Cons:

• "I ordered the strawberries and banana topped waffle with ice cream. The issue was the ice-cream, the portion was significantly smaller than previous orders provided."
• "Chocolate fudge brownie didn’t have any brownie or fudge piece in it."
• "Both gelato scoops contain quite a lot ice crystals. The texture is below average."
• "My brothers waffle was flavourless, undercooked."
• "The only negative comment I would say is that the vanilla ice cream served is too sweet."
• "Very, very sweet. Portion size was a bit weird, one person had waffles that could have fed 2 people easily whereas the cookie dough was perfect for 1 person."
• "It looks impressive but it's really not, gritty cheap chocolate flavour and weird ordering method."
• "Really disappointed with my order. First of all my order didn't turn up."