WA Cafe (Covent Garden) Reviews Summary

Japanese Cake Quality

Pros:

• "I personally prefer the soft and fluffy Japanese sponge cakes paired with light, smooth, and mildly sweet fresh cream."
• "Each one was incredibly delicious."
• "Very soft and moist cakes- def recommend!"
• "The white grapes shortcake I tried today is my favourite at all. Just the perfect balance of sweetness with the cream and fluffy cakes and sourness from the white grapes."
• "The cakes are so full of flavour but SO light."
• "The strawberry shortcake and matcha latte is soooooo good. Not too sweet at all!"
• "The best Japanese cakes I've ever eaten, absolutely fresh and delicious."
• "The strawberry cake was light and airy, the cream wasn't too much, it wasn't too sweet overall, I absolutely loved it."
• "The strawberry shortcake is very nice as it is light and fluffy."

Cons:

• "Some might not like how subtle the sweetness is."
• "The matcha tiramisu felt a bit heavy."
• "The green tea tiramisu was good but didn’t really taste anything like tiramisu."
• "I felt my cake a little dry."
• "The cakes taste different. It was way better before."
• "The Mont Blanc was too sweet and Kova just across the road does a much better rendition of it."
• "The Mont Blanc way too sweet and the cream for the strawberry shortcake too sweet as well."

Service and Staff Attitude

Pros:

• "The staff were friendly and polite, and they kindly introduced each cake to us."
• "The service was a highlight of the visit, they didn't push me to get served but were immediately available to help me when I needed."
• "The staff are always super lovely."
• "The staff at WA Cafe cordial and inviting, always with a smile on their faces."
• "Service is attentive and caring."

Cons:

• "The disappointing bit was the service, quite impolite, unwelcoming and rude at times."
• "I don’t like that there is no queue system here."
• "The staff is quite rude, they really need to learn how to deal with customers!"
• "The staff were quite rude to us, they served customers in front of us professionally and friendly like, when it was our turn they walked to the other side of the shop and started having a conversation with each other."
• "The girl with fringe & short hair may not speak English well, so cannot understand what customer wants, which could sound quite rude and aggressive."
• "I left without eating or drinking as the staffs were very rude and unfriendly."
• "Worst customer experience, why do I have to waste my time dealing with refunds as a result of your own errors?"

Atmosphere and Decor

Pros:

• "The restaurant had a Japanese countryside-themed decor, creating a feeling of being in a Japanese cafe."
• "It’s very calming inside, not as bustle-y as the rest of Covent Garden which is nice if you want some peace to chat!"
• "Beautiful little cafe with some delicious pastries."
• "The cafe is VERY small, but that is the only flaw."
• "The atmosphere was extremely calming and the staff were very polite and friendly."

Cons:

• "Very busy especially at night and limited seating."
• "The place is fairly small and it gets busy rather quickly as the day goes so you might have to wait for a bit or be lucky to grab a table for eat-in."
• "My only qualm is they need more seating."
• "We order a pack of butter rolls, a few pieces of cakes. Cakes were pretty good, but the butter rolls were dry."

Price and Value

Pros:

• "Although the prices of the cakes were a bit high, the quality was truly satisfying."
• "Expensive but definitely really good."
• "The price is a bit high because the volume, it's a small pic of cake, but the flavour does worth it."
• "I absolutely LOVE this café. The cakes are so good. Highly recommend the white sesame cheese cake and strawberry slices."

Cons:

• "The disappointing bit was the service, quite impolite, unwelcoming and rude at times."
• "The only down side is it is often very busy and seats are not allways available but that can't be helped."
• "The shop was also too hot, it felt like they were running the heating in summer."
• "The only letdown was their Matcha Latte - it's made with soy milk, and unfortunately we couldn't taste any matcha and it only tasted like soy milk."