KFC Chesterfield - Lockfield Road Reviews Summary

Customer Service

Pros:

• "Paige however was friendly throughout the service and Zak (Manager) apologized, was very understanding and asked what I would like?"
• "The staff were friendly and I would definitely go back to this branch again."
• "Always get lovely ppl always willing to help and super friendly."
• "The lady who served me when I walked back in to fix the fault did her upmost to correct the problem."
• "Excellent service, served quickly and food was still piping hot when we got it back to our hotel, you have restored our faith in KFC."
• "So the five stars to the staff member that, cares."
• "The staff on the desk was really nice and friendly."

Cons:

• "The girl on the font was extremely rude when she gave me our food."
• "Service was shockingly slow considering they only had two or three customers."
• "Customer service at this place is shocking, never enough staff on serving in store."
• "Staff seems tired and uninterested... They will pack wrong items for you, so please check before leaving to avoid disappointment as happened to me."
• "Staff have no motivation and always look unhappy."
• "Staff are slow, sloppy and couldn't care less about customer service."
• "Staff lacked in customer service skills."

Food Quality

Pros:

• "The food was quickly ready and very tasty."
• "However I've been today and it's like a different place! The food was really really good."
• "Simple, standard fare which makes a change from the standard burger."
• "I had a boneless meal and it was very nice."
• "The food is nice, loving the veggie chickenless sandwich, very very tasty."
• "The popcorn chicken was superb, finely complimented with a Pepsi Max."
• "The food is banging but there's is always one thing you have missed."

Cons:

• "Forget something from my order every time without fail."
• "Fries cold, chicken only slightly better!"
• "The chicken was dry, liked warmed up from earlier on, chips were cold."
• "The food, when the lethargic and totally disinterested staff can be bothered to throw it disdainfully in your direction, is well below the usual KFC standard, soggy and utterly tasteless."
• "Absolutely vile! Vile chicken, vile covering manager and vile customer service!"
• "The chicken was full of sinew, and inedible, the coating was overcooked, and tasted burnt."
• "Chicken was dry and almost unedible."

Cleanliness

Pros:

• "The place was spotless. Hardly anyone eating in so felt very spacious."

Cons:

• "AVOID, FLOOR FULL OF LITTER AND DROPPED FOOD, TABLES DIRTY, SELF-CLEAR BINS OVERFLOWING."
• "The place was what I’d call scruffy and dirty. Rubbish all over the floors and the tables look like they hadn’t been wiped in hours."
• "Dirty floor, dirty tables, food splatter on interior bins, outside bins overflowing."
• "The tables all had dirty trays and food on floors."
• "Every other table was dirty. Food and drink on the tables, chairs and floor."
• "No other customers in and six tables and surrounding floor dirty with food leftovers and rubbish."
• "I am very disgusted by this KFC Tables and seats where very dirty. And the toilets, omg absolutely disgusting."

Order Accuracy

Pros:

• "Got served quickly, no que."
• "Que went down normally."
• "When we got to the front of the queue we were served quickly and the food was cooked perfectly."

Cons:

• "This is the last time i will be having kfc... always has items missing and if you ring up about it no one answers EVER!!"
• "The last 4 visits I have returned home to find I have items missing."
• "Drive through orders are always wrong."
• "We picked up a take away, had to queue for a while, on arriving home found our order was not complete."
• "Of the last 14 orders, 11 were incorrect or had bits missing."
• "Always get the order wrong, no cutlery and napkins."
• "Not ONCE have we received a correct order."