ODEON Luxe Swiss Cottage Reviews Summary

Seating Comfort

Pros:

• "Comfortable seating with plenty of leg room for tall people like myself."
• "The leather chair are very comfortable with adjustable seats."
• "Seating is very comfortable, and lots of space makes the experience quite personal."
• "Once you get to your seat you sink into comfort! It's so much better than the old style seats, huge, soft and reclining with a place for drinks and snacks and so much leg room!"
• "The seats in the screens are leather adjustable, reclining armchairs... So comfortable."
• "Seats were very comfortable, reclining, and plenty of space in the aisle so no one is squeezing past you."
• "The seats are so comfortable."

Cons:

• "The chairs are old / ran down."
• "I couldn't get the seat to tilt or do anything so I am not sure if the seats do that."
• "Recline too far and your view is obscured by the row in front."
• "The seats were reclining and comfortable to sit in for a long duration but not as comfortable as the regular recliner seats."
• "Even the seats were dirty and the sound speakers needed fixing as they sounded like they had blown or were out of sync."
• "The price for the privilege of sitting on them is a whopping £15.75 for a daytime viewing and they don’t even recline that far."
• "2 out of the 3 seats we had booked were broken."

Customer Service

Pros:

• "I have to say best cinema I’ve been to so far. Reason being their customer service was A1, top notch, literally."
• "We were greeted by a very nice and joyful lady who explained to us everything we need to know for a pleasant experience."
• "Staff were so nice and polite, very friendly."
• "Staff really create a positive and welcoming environment and are accommodating and insightful."
• "The staff here are nice and I look forward to going back."
• "The staff are amazingly friendly and helpful."
• "Staff are very helpful and friendly."

Cons:

• "Frankly I don't know how they can reliably call their brand a luxe brand when the staff are so rude and unhelpful."
• "The staff seems more interested in chatting to each other than serving the paying public."
• "After the movie, we went to let the manager know that the air was not working and that it was terribly uncomfortable, his response was, sorry, I just work here."
• "Customer services at the food till must be improved."
• "Was not impressed with the service and attitude of the staff."
• "Some rude ungrateful lady had draped her coat onto my seat."
• "Their management don't know how to deal with customers and treat customer like criminals instead of guests if they complain about poor service."

Facilities and Cleanliness

Pros:

• "Always really clean, the seats are super comfy and the staff really friendly too!"
• "The whole place was extremely clean."
• "The toilet facilities were very clean and well maintained."
• "Clean and tidy."
• "The toilets are nice and clean as well."
• "Like always clean and tidy, delicious food and great experience overall."
• "Kept very clean and comfortable."

Cons:

• "Mens Toilets are dirty, the mens urinals has dried pee on the top with a layer of dust on it and you can even see pee stains above that on the walls."
• "The smell from the toilets did not help."
• "The toilet was not the best features of this place, unfortunately."
• "Then this past Monday (03/02) there was popcorn by the first floor restroom uncleaned from before the film to the end."
• "The chairs and tables were dirty with crumbs and dried ketchup stains."
• "Smell of sweat 🤮, awful screen view and very old seating that needs to be refreshed asap."
• "This is a shoddy badly run cinema with extremely poor management and dire customer services. I would strongly avoid this place as they can’t seem to do the basics right."

Food and Snacks

Pros:

• "Then there are the interesting foods and drinks."
• "As I own a Limitless card, I get 10% off of snacks and drinks, couldn’t be happier!"
• "Prices for the drinks and popcorn very reasonable."
• "A nice wine though from the foyer."
• "The snacks were great as usual especially the nachos!"
• "Such a fantastic cinema! They offer a wide range of food and drink options to enjoy whilst you watch."
• "Also the price for the food is reasonable, in comparison to other cinemas."

Cons:

• "I'm not a fan of ordering food and snacks via the Kiosk."
• "Terrible snack situation here."
• "Ran out of salted popcorn and their excuse was that they had a busy weekend, sorry."
• "Food and drink is overpriced."
• "The popcorn was previously popped and bagged so it didn’t even smell like popcorn."
• "The popcorn was horrible and rubbery."
• "Unfortunately this location lacks in the way of concession snacks."