Vue Cinema London - Finchley Road Reviews Summary

Customer Service

Pros:

• "The staff are lovely and remember us when we arrive."
• "Staff were all very helpful and polite."
• "Staff are kind and courteous."
• "Staff are great most of the time."
• "Staff member Natalie was very friendly, assisting me with a nice chat and big smile."

Cons:

• "The lady serving was really miserable which seems to be the same for most of the staff here now."
• "The staff were very rude and unhelpful."
• "The staff member attacked me verbally trying to force me to purchase goods I didn't want."
• "I cannot believe they recruit such vile liars as managers I don’t even know what to say."
• "Horrible experience, the whole place is run down and the staff look like they could not care less about what is happening."
• "Staff seemed a little uninterested."
• "Staff rude and complained to us about their manager being late and having headaches and being overworked."

Cinema Experience

Pros:

• "Great cinema experience here. Big screens, big sound."
• "The crowds that tend to come here always seem nice and there's never been any trouble."
• "The venue is nice and clean."
• "This place is not cheap but its a wonderful experience."
• "The screens are huge!"
• "Comfy seats, we had a great view."
• "Standard seating is quite nice and the premium is very comfy."

Cons:

• "Just awful."
• "Years ago, I had the worst customer services experience of my life here at the O2 Vue."
• "horrible we came to watch minions rise of gru and we came early and we went to screen 4 and there was rat and staff didnt help that much."
• "Throughout the entire film there was a huge blue streak down the middle of the screen."
• "The cinema room was really small which made me feel really claustrophobic."
• "Truly awful experience. Will stick to my local independent cinema going forward."
• "absolutely FILTHY, there were rats scurrying under my feet whilst i was trying to watch the movie."

Value for Money

Pros:

• "If you register online you will be entitled to claim a voucher code for book ticket every Monday at 5£ for a selected shows."
• "Nice, comfortable cinema, tickets price is OK."
• "A nice cinema & a good thing it is only £7.99 that's a pound cheaper than Harrow."
• "Good cinema, they have reduced their prices which is great."
• "As this is the nearest cinema to me, I used to go more often, especially on Super Mondays where tickets are very cheap."
• "Reasonably priced tickets with a solid concessions stand."

Cons:

• "55£ for a family of 4 to watch a movie is a bit too much."
• "The drinks and snacks are very expensive."
• "Well overpriced, £28 for 2 people.... just tickets!"
• "Also, if you book online it is £6.99 but if you pay at the cinema it is now £7.99 for some reason."
• "FOOD & DRINK - is expensive, for what it is, popcorn can cost £8."
• "Also they charge £3 for a bottle of water."
• "Super expensive drink and food."

Cleanliness

Pros:

• "Clean toilets/seating/floors etc."
• "The cinema itself I've found to be nice, clean and regularly checked."
• "Toilets were clean and cinema was generally clean."

Cons:

• "Additionally, the overall cinema is filthy."
• "Every single time we come here we have to put up with dirty seats full of food and sometimes even drink stains."
• "The stains on the carpet were disgusting."
• "The cloth seats were just as disgusting with stains everywhere."
• "The cinema is dirty, ripped seats, and broken missing cup holders."
• "The state of the toilets are unbelievable. dirty blocked, one particular loo seat has been cracked for at least a year."
• "Vue Finchley Road o2 was dirty - absolutely gross."