ODEON Covent Garden Reviews Summary

Facilities

Pros:

• "Nice cosy cinema. Value for money at a very convenient location."
• "The cinema itself however is very clean and modern."
• "Tucked away near the hustle and bustle of Leicester Square, this cinema has managed to offer what so few cinemas in London can: a pleasantly lit, cosy cinema that is clean and has helpful staff."
• "Excellent cinema, comfortable chairs and great staff, feels more like a private projection booth than a commercial cinema."
• "Decent seats. Generally clean."
• "It's nice, well cleaned. I liked it!"
• "Clean and spacious cinema following Covid guidance and well organised."

Cons:

• "the public spaces are grey and cracked."
• "The reason I'm giving a bad review is the toilets stank like a homeless persons underpants."
• "A bit grotty to be honest. Not especially clean throughout, and the gents' a real disaster zone - foul smelling and water everywhere, at 11am."
• "the building feels cold and unloved, and refurbishment is urgently required."
• "the snack/drinks shop it abysmal."
• "There was hardly any water from the taps in the toilets and the catering facilities are inadequate."
• "the toilets are unclean and smell."

Seating

Pros:

• "Nice Cinema with value for money screen sizes."
• "The seats are more than comfy, so don't worry about that."
• "It was super comfortable at the front row."
• "The seating is nicely staggered so you won't have any heads blocking your view."
• "Seats are comfy and spacious."
• "Standard seats were comfy with ample leg room."
• "great screen, really comfy seats when you are trying to collapse and watch a film."

Cons:

• "Some seats are very threadbare and raggedy."
• "This is a tired cinema with uncomfortable seats."
• "The seats are so narrow and close to each other the whole room quickly turns into a sauna and with guests bringing alcohol the smell is in fact quite unpleasant."
• "the seats were a bit old."
• "The seats are a little uncomfortable."
• "Seats in the screen are terrible, worn out and uncomfortable 1 hour into the film and I was squirming to try and get some life back into my legs."
• "The seats are extremely uncomfortable."

Staff and Service

Pros:

• "Staff was nice."
• "The staff are super friendly."
• "Staffs are friendly and helpful but not too intrusive."
• "Guy at snacks concession was friendly & cheerful, giving me a decent portion of jalapenos when requested."
• "Staff were eager to help."
• "Staff very helpful and sympathetic."
• "Fantastic staff! For a central London branch I felt very welcomed."

Cons:

• "SHOCKING! Be Warned.... Booked(?) 4 x tickets for No Time To Die...Payment deducted from account However... NO E -Tickets or receipt generated ! AND no way of contacting Odeon cinemas... other than web chat with a four day reply disclaimer."
• "Staff don't want to be there and don't know what they're doing."
• "Smelly no option for disabled people."
• "Rude staff (very officious)."
• "Terrible customer service. Absolutely shocking."
• "Staff were useless when a till roll ran out and it took them so long to even acknowledge the customers."
• "the staff are very friendly and happy to help you."

Value and Location

Pros:

• "Tickets are super cheap for the area (£6 off peak flat rate)."
• "A lovely cinema slotted in along Shaftsbury Avenue."
• "It is very well located, you can go shopping on Oxford street and surroundings."
• "Surprisingly cheap during the week for somewhere so central - £6/7 for an adult ticket!"
• "Excellent location, cheap price, good screen and sound."
• "£ 7 for a ticket is an amazing price!!"
• "The staff were warm and friendly and the pricing was excellent for central London."

Cons:

• "Apolling... Dirty, expensive."
• "Is a bit pricey and the sound it wasn’t great as another companies of cinema... we watched the new of Jurassic world and the sound was distorted and very loud."
• "They definitely saving on heating… Went to see a movie with my husband. We were sitting in our winter coats, hats and gloves on like the rest of the people."
• "Overpriced tickets and concessions for an average cinema."
• "The tickets are extremely expensive, the cinema screen is minuscule, the chairs are very small and uncomfortable."
• "Too many junkies and drug dealers outside, we didn't feel safe outside."
• "The movies are ok, and you can see the screen from all the seats. However, mentioned seats are very uncomfortable, and the snacks/drinks you can buy are ridiculously expensive."