Dragon Inn Club Reviews Summary

Food Quality

Pros:

• "The portion sizes were generous, and the ingredients were fresh, with an incredibly authentic taste."
• "Quality of the food is indubitably good, fresh meats and veggies and really abundant in quantity."
• "Hotpot dishes are packed with authentic flavors that tantalize the taste buds."
• "Food actually surpassed my expectations! Service was good, prices are okay."
• "Delicious food to a high standard using quality ingredients."
• "Food was very delicious and the atmosphere was amazing."
• "The food was so nice. Went there today with friends. I can honestly say this is the best hotpot I’ve ever had."
• "Had their Chinese hotpot set menu and absolutely loved it. Generous portions of meat, seafood, and vegetables."

Cons:

• "Disappointed with the duck for sure as they fried the duck skin and meat felt really dry."
• "The mouthwater chicken sauce wasn't the best taste so far."
• "The only problem we had was one of the meats, that had connecting tissue so was harder to eat."
• "The spicy soup base was way too salty, so I had to ask them to dilute it with plain soup."
• "The sauces you use to cook the meat and vegetables have 0 flavour."
• "Food has gone downhill and so has the service."
• "Place is nicely decorated, but food is not good at all. Got way too salty tofu in sauce."
• "Food was just okay. Nothing special. 35£pp for hot pot plus service charge."

Service Quality

Pros:

• "Jeff and Steven are really attentive. Thank you for welcoming us."
• "The service was exceptionally attentive, with the staff being both friendly and professional."
• "Also the atmosphere of the local is really cosy and relaxing."
• "Service was super nice as well. Will definitely be back."
• "Really amazing food and authentic setting. The service was outstanding."
• "Staff are very friendly and provided very good services! Will definitely visit the place again!"
• "We got seated promptly. The service was great. The menu has a wide variety of food."
• "The customer service was exceptional. Our first experience with the hotpot was amazing."

Cons:

• "The service is a bit slow."
• "This did not happen even though they asked for it to be served as soon as possible."
• "We made drinks order first, they did not have any ginger ale but didn’t care to inform us."
• "Extremely disrespectful staff!!! They took a long time to bring vegetarian dishes."
• "We had to wait very long for our food and even ordering extra rice took them 15 min before we received it."
• "Staff live far away and needed to go home. They did take the main course back and said they would re-cook."
• "Never have I ever been chased by two waitresses to pay SUGGESTED service charge in all my life."
• "The lady forgot our order. Food appeared when I reminded her but had obviously been sat there waiting."

Ambiance and Decor

Pros:

• "The interior design is great and the presentation of food was a 10/10, even the portions were big enough."
• "Fantastic decor, high quality foods and excellent service of @dragoninn_club is definitely the best hotpot experience."
• "I loved their Chinese themed decorations and general how they present everything! It was so beautiful inside."
• "The restaurant is like stepping into 8th Century China as the decor focuses on traditional dark wood, bamboo and red lighting décor."
• "Decorated with lots of authentic Chinese deco and wooden hut vibes…"
• "The restaurant looked very dark from outside, so it was a bit adventure for us to walk in."
• "Restaurant itself is nicely decorated mimicking the ambiance of ancient China, food is just right but a bit pricey."
• "The restaurant is huge inside which you wouldn't realise from the outside."

Cons:

• "The restaurant wasn't clean - sticky floors and poorly kept toilets."
• "AVOID THE PLACE. One of the worst Chinese restaurants I've ever been when it comes to health and safety regarding cleanliness."
• "Not to my standard. Slow service, food had no taste at all with tiny portions. The staff kept talking between themselves."
• "Possibly one of the worst restaurants i have been into."