Gourmet Burger Kitchen (GBK) Reviews Summary

Service

Pros:

• "The staff member was welcoming, bubbly and very polite through the whole meal."
• "Staff were fantastic, food was top notch."
• "As soon as we stepped in the door, we were greeted very warmly by a smiling member of staff."
• "I often visit with my disabled mother and the staff are friendly and accommodating."
• "Girl who took our order was efficient and friendly, food was great."
• "Great service and very central in the heart of North lanes!"
• "Absolutely amazing service and food, the waitress who served me, Zoe, was incredibly helpful and nice, recommended the pesto chicken burger and was not disappointed, 10/10."

Cons:

• "Serving staff seemed to really not want to be there, asking for our (outside) table to be cleared seemed to be a big deal."
• "The restaurant wasn’t at its busiest and we were seated quickly (which was great!) but after that we struggled to catch the server’s attention."
• "Staff very unprofessional, they didn’t even ask about any sauces, no tissues."
• "Service lacked a bit from the guy serving, but all the girls were great."
• "Unfortunately the service always seems very slow here."
• "I had to go ask someone to come take our order as was waiting at the table for a while."
• "The service is non-existant."

Food Quality

Pros:

• "£5 more than Five Guys and way, way better. The best burger you will ever eat."
• "Got a takeaway and ordered two vegetarian burgers, both of them were delicious."
• "The californian veggie burger is one of the best veggie burgers I’ve had anywhere."
• "I had the mighty beef burger and it was perfectly cooked and tasted great, the skin on fries were also very nice."
• "The main courses are delicious and excellently made."
• "All served hot, fresh, cooked to perfection, bursting with flavour and tasted better than even Honest Burger and Patty & Bun."
• "High quality beef burger cooked exactly how I asked with the melted cheese creating the classically tasty combination."

Cons:

• "Sides overpriced, drinks overpriced, burgers overpriced, chicken inside burger dry and sauce tasted of cheap mustard."
• "Seriously some of the worst food I've had for years. Dry burger and the cheese wasn't even melted on it."
• "The burgers were burned and fries dry and without taste."
• "The burger was tasteless."
• "Both burgers was burned, I didn’t want to complain but it was impossible to eat."
• "Once they arrived, our burgers, all three of them, tasted burnt, bitter."
• "The shake i ordered was quite watery and just had massive chunks of peanut."

Value for Money

Pros:

• "You can the the classic bundle for 14£ (classic burger, chips, and a milkshake of your choice)."
• "If you have membership of the cinema next door (Picturehouse) you get 25% off food and drink which makes already excellent value even more excellent."
• "Well priced for such large servings and freshness."
• "All at a more than reasonable price."
• "The lunch menu is VFM, and pair that up with an unlimited refill of Drinks makes this an amazing deal."

Cons:

• "Very expensive for what you get. Cost us £47 for a family of four of which were two small girls."
• "The food is fairly expensive but tasty and the milkshakes are lovely."
• "If you want a good quality of food and you are happy to pay for it this place is your place, it is above your standard burger bar but you do pay for that."
• "Burgers ridiculously expensive for what they are (the quality is good but £9.45 for a burger without any chips it's too much)."
• "The burger and chips were good as was the milkshake that I ordered but it was expensive, crazy expensive if the truth be told."

Atmosphere & Location

Pros:

• "Fabulous atmosphere sitting outside in bustling area of Brighton."
• "Great location, friendly thoughtful service, medium rare burgers, AND free monkey nuts."
• "A great spot to refresh and refuel while shopping in the laneways district."
• "I love the cool decor here and because of the location this has a buzzy vibe."
• "Great atmosphere, perfect spot for people watching and they cook the burgers to your liking."
• "Brilliant food and the weather just made our experience even better as we sat outside watching the crowds walk by."
• "Busy lunch period over the Easter weekend but the service was friendly and calm."

Cons:

• "Will not be going there again."
• "Not going back for a long while."
• "definitely won't be ordering again."
• "Very disappointing and will not be back."
• "There was zero atmosphere. Too bright."
• "The venue itself is dire; poor seating, vile toilets, and general low quality."
• "Ordered by phone to pick up... Will not be going there again."

Hygiene & Cleanliness

Pros:

• "The restaurant was clean and loos ace."

Cons:

• "All the containers have the sauces are very greasy and dirty - to the dangerous level of cross-infection."
• "What was very disappointing, and extremely unhygienic, was the fact that tables around us were not being cleared when people left."
• "One of the member of staff started smoking near us seating on top of a table where people will eat later without bothering of cleaning after."
• "Tasty food, but very poor hygiene."