Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "Service was incredible, was very friendly and helpful."
• "The waitress who served us was attentive and efficient which gave us confidence that our meal would be served in time."
• "What really stood out was the customer service."
• "Jay gave really good customer service though!"
• "The staff were well presented, polite and efficient."
• "Really friendly customer service and tasty food."
• "The staff here are always great fun and I've never had any issues with my orders."

Cons:

• "Customer service was shocking."
• "Service is slow, staff where chatting away and store standards dropped."
• "Had to order through the phone but no staff member explained any of that to us."
• "But service was incredibly slow. We had to get attention of staff and ask to order."
• "The level of service here needs to improve dramatically."
• "Disgustingly rude manager who argumentative with customers."
• "Staff wasn't really concerned with the customers."

Food Quality

Pros:

• "Pizza Hut delivers a 5 star on their food. It is nothing but delicious."
• "Pizza is of a high standard!!"
• "Absolutely PERFECT pizza. Hot, firm, no skimping on cheese or toppings, not dripping with water either."
• "The pizza was amazing!"
• "The pizza is always better than domino's, this time was no exception-very good!"
• "The pizzas are simply divine, with a perfect crust and mouthwatering toppings."
• "Food was good, pizza was fresh and warm."

Cons:

• "The quality of food wasn’t as good as I’m used to from Pizza Hut and prices have become very high."
• "And pizzas are expensive more than dominoes which are much tastier to me."
• "The pizza was really dry and tasteless."
• "When food finally arrived it was overcooked and not the standard I would expect from Pizza Hut."
• "Pizza can be a bit dried if left out too long."
• "The food was horrible! I've ordered chicken wings that tasted like pork!"
• "Pizza was nice but way too expensive for its quality."

Atmosphere & Cleanliness

Pros:

• "Was quite busy when we arrived but were shown to seating downstairs where it was much quieter."
• "The friendly staff and inviting ambiance create a welcoming atmosphere."
• "The general layout of the restaurant with banquet seating was good."
• "A great place to eat, with fantastic views of the road outside, yummy food, soothing ambiance."
• "Place was not crowded and the music was nice."
• "Interior is lovely and washrooms are very clean."
• "Restaurant was very clean and items like bowls, knives and forks easy to access for buffet."

Cons:

• "Toilets dirty and leaking making floor wet."
• "Drafty and cramped upstairs."
• "Very cramped and buffet lacked variety."
• "It was packed with a variety of people and tables were all very close together."
• "Salad bar was limited and tasteless."
• "Maybe they could put a cleaner to check the toilets as it was full of paper on the floor."
• "Toilets not checked for several hours."

Value for Money

Pros:

• "Staff were great, and we all had the buffet which was really good and great value for money."
• "There is a very good Tastecard 241 deal, which cuts down the cost."
• "Considering the low price it's not too bad."
• "The food is always nice."
• "The salad bar was the best I've seen in a Pizza Hut, fully stocked and immaculately clean."
• "The all-you-can-eat menu is not a bad choice to hangout with friends and eat (kind of) a lot."
• "Great range of vegan pizzas and we get a discount with NHS blue light card."

Cons:

• "Also we found it very expensive. The pizza I normally get is a large Pan pizza and if I do takeaway I pay around £12 the same pizza to eat in was just under £22."
• "The buffet deal has become a bit expensive now."
• "Prices have become very high which only makes it worth going with a 2 for 1 meerkat meals voucher."
• "Seems since covid all food places are trying to recover losses. The price of the buffet seems to increase almost weekly."
• "Not value for money. An average small pizza finally cost £11 per pizza."
• "Drinks where around £3.50 for 1 soft drink no refills and even a water was almost £3."
• "A tiny pizza for £13.19 - I’m an average sized man (70kg) and I need at least two of these to be full."