Saucer & Cup Reviews Summary

Coffee Quality

Pros:

• "Their coffee is a true delight, with each sip offering a burst of rich and nuanced flavors."
• "Super organic artisan coffee."
• "Amazing coffee always served to perfection."
• "The coffee cannot be compared to any other coffee in London, it’s just gorgeous!"
• "The coffee is delicious."
• "The coffee is top-notch, as are the other treats on offer!"
• "Never had a coffee as good as this place."

Cons:

• "Over priced coffee!"
• "Over priced coffee! And the size of the cups.....! The owner must be a millionaire! Complete rip off."
• "Really nice but a bit too didactic on how to have your coffee."
• "Having an Aeropress does not make you cutting edge nor does your extensive selection of world coffees make the drink taste better."
• "I wanted a latté with an extra shot and was told 'we don't do this'."

Staff and Service

Pros:

• "The staff were all friendly, efficient and completely unflustered despite the steady stream of customers."
• "Nice atmosphere & amazing customer service by Tony."
• "Happy people work here."
• "Absolutely lovely staff."
• "All the staff are friendly and welcoming and their exceptional service keeps me loyal."
• "The elderly gentleman behind the counter is a joy to converse with and all the staff here are super friendly."
• "The service is brilliant, attentive, polite and knowledgeable about what they serve."

Cons:

• "The service was pretty non existent."
• "Service/leadership lacking."
• "Awful service."
• "Staff were rude and abnoxious."
• "Incredibly rude staff member. Made to feel uncomfortable and unwanted as a first time customer."
• "Unfortunately very unfriendly staff."
• "Very poor customer service."

Ambiance and Atmosphere

Pros:

• "To have a cup of hot chocolate in a cold winter day is always the best choice!"
• "Cannot recommend enough this family-run place in a sea of chain restaurants flooding us in London."
• "Cosy, comfortable atmosphere."
• "The vibe in here is so chilled and the interior just beautiful."
• "It is light and bright and sparkling clean."
• "Great place to while the day away in a comfortable and cosy surrounding."
• "The atmosphere was so welcoming, whilst being chilled and relaxing!"

Cons:

• "Where the business lets itself down is the unfriendliness of the staff and in particular the unfavourable treatment of workers on laptops."
• "The manager was extremely rude to us only because our 2 children were laughing and playing."
• "I was made to feel really unwelcome."
• "The only let down is the downstair area but the coffee is to die for."
• "Tables quite close to each other and acoustics were boomy, i had to huddle up to hear what my friend was saying."
• "Arrived at around 10:30 with spare tables and was very grumpily told I couldn’t bring a buggy in."
• "Ridiculous and unwelcoming seating policy."

Food Quality

Pros:

• "Food is tasty too as an added bonus."
• "The best BLT my son has ever had."
• "Both the food and the coffees are interesting and of exceptional quality."
• "Really delicious brunch- best I've had for a while."
• "Superb coffee, pastries, fresh bread and healthy breakfasts."
• "The avocado on toast, Turkish eggs and tiramisu cake which were all insanely delicious."
• "The food is delicious, always made with the freshest groceries and a lot of love and care!"

Cons:

• "The only reason not to give full 5 stars was that it took a little long to make that tasty sandwich."
• "Incorrect food & asked for water multiple occasions without receiving. Cold roast."
• "The food whilst still tasty, had reduced in portion size but yet the price had increased by around 10 percent."
• "The matcha was mediocre at best."
• "Apart from the croissants that were really average."
• "The food is outrageously good."
• "The general attitude of the waitress and the young waistcoated/suited man at the counter just do not make me want to recommend or frequent again."