Royal Air Force Museum London Reviews Summary

Exhibition and Display Quality

Pros:

• "The museum's well-curated displays, informative descriptions, and interactive elements made the experience engaging and educational."
• "Gem of a museum. Well laid out and so much to see. A lot of interactive displays to keep children (and adults) entertained."
• "The staff here are super friendly and will happily spend time with you explaining the history behind the exhibit you're in."
• "Amazing display of aircraft and aircraft history. A place any aviation fan will thoroughly enjoy."

Cons:

• "Some parts of the museum do feel a little run-down and I think there could be a bit more of a show being made."
• "A large collection of nonworking equipment. Static displays were excellent, but the larger interactive features were all out of order."
• "Some of the signs about various aircraft types are getting so old they refer to aircraft retired in the 1990s as operational!"
• "Several displays weren't working or had no sound and my Son wanted to see the F35 but it is displayed in a place it can hardly be seen."

Staff and Customer Service

Pros:

• "The staff's knowledge and enthusiasm added to the overall enjoyment, creating a memorable outing for aviation enthusiasts."
• "The staff are great, very friendly and informed. I loved directions given in terms of the planes."
• "All the staff we spoke to were very knowledgeable and passionate about the history."
• "My group and I had a fantastic experience here yesterday, largely due to the fact that the staff were incredible."

Cons:

• "Hendon Restaurant staff confused on every level. 'Queue here, not here, there!' They commanded the authority on obnoxiousness."
• "The only thing that let the Museum down was the restaurant, took best part of an hour to produce 1 burger and a pitiful amount of chips."
• "Although the cafe wasn't too crowded, it took quite a long time to get the coffee as there's only one coffee machine and one person handling it."
• "Cafe a bit expensive but given free entry for museum they’ve got to make money somehow so can’t begrudge."

Accessibility and Facilities

Pros:

• "Good quality on-site cafe, restaurant & shop, loads of outside space and a cute kids play area."
• "The museum is well-organized, allowing for comfortable exploration even during peak tourist times."
• "Very clean place and friendly staff. Just what you need when you have a child with Autism."
• "Wheelchair access was great and there were no concerns from me being able to access the whole museum as I would have done before."

Cons:

• "Parking is reasonable (£7-10) also, and you have to pay this before you leave H1."
• "Unfortunately, on the day we visited 2 of 6 halls were closed, without notice on the website the night before, or even on entry."
• "Parking costs were reasonable (for London) and the venue is outside the Ulez zone. Bad points were that several displays weren't working or had no sound."
• "Plenty of car park spaces. Cafe and gift shop a little see on the expensive side."