Central Bikes Reviews Summary

Customer Service

Pros:

• "One of the most helpful teams I've ever had the pleasure of shopping with. Extremely helpful, patient, friendly, knowledgeable."
• "Their attitude gives me confidence regarding the after service as they are clearly there to ensure that buying and maintaining a scooter is a stress free experience."
• "The customer service I received was hands down the best I've ever received from a company."
• "Guy König at CBL was very professional, friendly and helpful thoughout."
• "Always friendly service and the guys there are eager to help."
• "From the first time I visited the store at Shepherd’s Bush store I have experience the best customer service very friendly helpful staff."
• "I have always had a brilliant service from Guy and Dan from Central Bikes."

Cons:

• "Can't stress enough just how bad the service was. Avoid at all costs."
• "Very bad attitude from the shop owner."
• "A different salesman was helping us this time, a Frenchman... He was rude, brash and he quite frankly humiliated my friend."
• "Unfortunately, the staff member was oddly discouraging about various inquiries regarding the bikes as well as the testing process and generally displayed a surprisingly negative attitude."
• "Central Bikes are scammers and make money of conning people in to having work done that is not required."
• "Worst experience ever."
• "TERRIBLE - ASKED WHERE I SHOULD PARK MY BIKE, TOLD ANYWHERE CAUSE THEY HAD A DEAL WITH COUNCIL AND THEN I GET A TICKET."

Product Quality

Pros:

• "The bike was a delivered by an employee, rather than a courier firm, and was pleasantly surprised it was all set up and ready to ride."
• "I only bought my brand new Vespa a couple of hours ago and had to comment on the excellent service I received from Central Bikes."
• "Very happy with my new vesper."
• "I am loving my brand new Vespa that I bought recently from Central Bikes."
• "I also love the bike/trike!"
• "I am really pleased with the bike which meets my expectations 150%!"
• "The bike/trike/scooter is AMAZING and the best bit of kit on the market."

Cons:

• "Bought my brand new Vespa PX 125 from them in 2013. It was delivered with a clutch issue, and electrical issues which means that the bike would sporadically not start."
• "When it arrived it wasn't as expected."
• "Sadly a small attachment on the handlebars connecting to the light mount had been broken during transit."
• "The bike was returned on four separate occasions, with the problem not being fixed."
• "3 months for a repair are a lot... when they returned the bike they had 'lost' my almost new helmet."

Value for Money

Pros:

• "They are very transparent on every front, including pricing, and offer the right advice along the way."
• "After offering me the best finance ever... 0% Guy, the owner, managed to have my bike ready for use in only 2 days."
• "Central bikes were a great help in getting me on the road - I was offered a really good 0% finance deal that was sorted out very quickly."
• "I traded in my old Vespa for a new one. The price agreed was very reasonable and the service was excellent."
• "Fantastic service & competitive price."
• "If you look for a proper Vespa dealer and repair don’t look Further honest professional not a ripe off honest pricing."

Cons:

• "They try in every way to do jobs that you didn't require and charged 42£ to change the back bulb and pull the clutch wire."
• "Think about the labour cost when using this place £72 an hour (that's £72 an hour)!!"
• "They will try to rip you off."