Address: Old Knebworth Ln, Knebworth, Stevenage SG2 8DU, United Kingdom
Phone: +441438313320
Rating: 4.6
based on 118 reviews.
Membership & Contract
Pros:
"This gym offered a reasonable priced membership, with a flexibility that you don't feel 'locked' into a contract."
"It is affordable when you compare it to other places in the area."
"Price is a bit steep, but is really worth it when compared with others such as David Lloyd."
Cons:
"Once you join you will have to commit for 6 months, super inflexible."
"AVOID! They want to charge £70 a month and pay £100 upfront to join! Overpriced over subscribed gym."
"After 5 year membership and at least five referrals I was disappointed that they wanted an admin fee to rejoin, my membership only lapsed due to covid and not being able to re-enter UK."
Staff & Service
Pros:
"The gym guys always seem to be talking amongst themselves and I feel they should be looking around and interacting with the clients."
"Staff are friendly."
"Team are friendly & very helpful."
"All members of staff are polite and friendly!"
"The staff seem very friendly and helpful."
"Very welcoming and encouraging staff."
"Staff are professional and friendly and the classes are well managed and varied."
Cons:
"Trainers in general stand looking at a computer rather than talking with the clients."
"The staff are not helpful either."
"The manager was not accommodating to the situation."
"Definitely not worth money."
"When it comes to book treatments omg the reception staff are just so poor in the customer service side."
"I'm so disappointed by the customer service received by this Spa."
"I don't know why they ask for opinions and then when it is negative they cancel your membership."
Facilities & Cleanliness
Pros:
"It has great facilities with great staff who are always very welcoming."
"Fantastic gym, equipment, staff and very clean. Can't go wrong, great value for money."
"The gym is clean, has almost everything you'd need from free weights / machine weights and is rarely too busy."
"Fantastic gym; Gorgeous pool, sauna, and steam room; Inviting lounge and bar; Clean changing areas and toilets."
"Best health club in the area. Super clean, well equipped gym, lots of classes, swimming pool just great again very clean!"
"Swimming pool, sauna and steam room clean and well conditioned."
"Gym is clean and all is very well run."
Cons:
"The only thing that lets this amazing health club down are the disabled changing facilities."
"This is the 2nd time i've had a less than satisfactory nail treatment here."
"The entire treatment was meant to last for two and a half hours but I was finished about fifteen minutes earlier than this and it started five minutes late."
"Unfortunately the manicure barely lasted 2 days before there were issues with the quality of appearance."
"The spa itself is well maintained and the changing rooms and pool are a little dated but perfectly acceptable."
"Whilst this isn't the most extensive of spas, I would say it would be good for there to be a separate more tranquil pool."
"The swim club on Monday occasionally claims too much of the pool to allow recreational swimmers space for lane swimming."
Classes & Booking
Pros:
"Lots of class choices."
"There are so many fun classes that are relatively easy to book."
"The classes are varied, they have a great app system."
"Classes are great."
"Quality classes, with lots of class options."
"There are loads of classes to choose from and the gym staff are really knowledgeable and helpful."
"Lovely gym, always improving and offering new classes etc."
Cons:
"They offer a lot of fitness classes but it's almost impossible to book on to one which can be really frustrating."
"The popular classes can be hard to get into."
"Website for bookings unreliable."
"Desperately oversubscribed. Unless you put your morning alarm on at 5:55 a.m. you'll never be able to book an Aqua Class."
"The place gets so busy at times, because they’re over sold."
"They have reduced the car park spaces, sold off land, and increased the number of members."
"If you're only looking for classes - or predominantly classes - you might be better off trying elsewhere."
Value & Experience
Pros:
"Everything throughout the Club is at affordable prices which makes you feel that you have received value for your money and can't wait to return again."
"Really enjoyed my massage with Elise! She was very attentive and paid attention to my concern areas!"
"I have lost 6 stone since joining Odyssey! Never thought I would actually enjoy exercising but with all the variety on offer I never get bored."
"Got spa treatments as a birthday gift both massage and full facial, both carried out by Jordan, having had treatments before at different venues, this was up there with the best."
"There so much more on offer for what you pay for, you feel extremely spoilt."
"I'm addicted to this place and whenever I can I'm there daily."
"All round good day for the mind and body spa day! Definitely recommend it to everyone!"
Cons:
"I was given a £50 voucher to use at the Spa and I hadn't realised that the voucher has an expiry date on it."
"We had afternoon tea however we were never served any hot drinks or prosecco, or checked up on after the food was served which was disappointing."
"The management however has obviously got greedy and charging premium rates for a service you could get at £20 a month from pure gym etc."
"SHOCKING. I've decided to take my custom elsewhere now."
"I think it's appalling a business can take £50 from a customer (for basically a piece of paper) and not commit to providing the service."
"Too bad they don't have a Jacuzzi."
"The health club is lovely but for a spa day I'd probably go elsewhere in future."