North West Honda Super Centre Reviews Summary

Customer Service

Pros:

• "Bart is second to none had a prob with my top box & he sorted it without any hassle."
• "Simon even rang post-delivery to check I was happy and offer some information on useful riding websites."
• "Brian went above and beyond by delivering my bike personally after hours to the other side of the country!"
• "Exceptional customer service from start to finish. A huge thanks to all the team at Blackpool Honda, especially Adam from sales team."
• "Absolutely brilliant aftercare. From the minute I rang Bart the service was second to none."
• "The staff are all very friendly and knowledgeable, a real pleasure meeting and talking with them."
• "Always absolutely fantastic service here at Northwest Honda, they always make me feel welcome and always go above and beyond to get me the bike I want."

Cons:

• "Personally I think it was a waste of time and effort, if you don't want headache for your self look somewhere else."
• "Please please please, retrain your manager’s/ sales rep’s on the used bike section, as they provide far below a good level of customer service."
• "Weirdly nothing is signed and no reception so couldn't find the service desk which is upstairs."
• "Called back a second time to be told the bike had been sold to another buyer."
• "When paying deposit and arranging delivery - staff forgot to click 'Send' so the rest of the paper work, and details for paying the balance weren't sent."
• "Awful. Bike booked in 7 days in advance for a replacement front tyre, and when I took the bike in (at the arranged time), I was kept waiting for 2 hours for a 20 minute job."
• "Visited the showroom in November 2016 and made an offer on a bike... Very disappointing customer service."

Delivery & Aftercare

Pros:

• "Just Taken delivery of my 2015 Honda Goldwing GL1800. My experience from the moment I showed an interest in the bike to delivery has been nothing but smooth, relaxed and professional."
• "The bike is absolutely immaculate and I am delighted."
• "Really easy to deal with and great bike great time out on test ride."
• "Amazing service today. Took my bike in for new chain and sprockets, and mot retest."
• "As always a fantastic service from excellent members of staff whom are always professional, knowledgeable, helpful and friendly."
• "I am highly satisfied with their help and support over my latest purchase."
• "Picked up a new CB750 hornet with the help of Chris Shaw, absolutely brilliant service."

Cons:

• "When I got back I noticed there was a small mark on the tank."
• "On first turning the bike on - the engine management light was on."
• "Took nearly 2hrs, which is ok but a bit of customer care and keeping me informed would have been helpful."
• "Made an offer on a used motorbike recently and never heard back."
• "The bike took a little longer to arrive than I'd have preferred but that was down to stock availability in Europe and choosing a very popular model."
• "Also my son was quoted £55 for fitting the tyres, but they initially tried to charge £96 when the job was done."
• "Was told it would be done in 3 days, 1 week later the parts still hadn’t arrived."

Staff & Communication

Pros:

• "They were very helpful and informative, not pushy at all which is fantastic."
• "Had an absolutely amazing experience with the team at North West Honda Super Centre!"
• "Excellent personal service given by Adam."
• "Chris Shaw looked after me very well, which is a comment amplified by the fact I reside over 200miles away from Blackpool."
• "Brilliant professional, courteous service."
• "Great staff, customer service good range of accessories from clothing, motorcycle helmets and boots jackets and gloves and more at reasonable prices."
• "Adam made the whole experience very relaxing and enjoyable."

Cons:

• "I then spoke with the manager Neil and he didn’t believe me about the handover."
• "Just insulting !!! I wouldn't pay them in chocolate buttons lol AVOID, AVOID, AVOID !!!"
• "The experience from start to finish so the worst I have had in all my years of purchasing bikes."
• "Collection day: the colleague was in a bad mood... Unacceptable and unprofessional."
• "Where to start!? There was a bike on their website, went for viewing after following on AT for 3 months... Not a professional sales response on an offer 👎🏼"
• "I was left to deal with an obviously inept and socially lacking Chris, absolutely pointless dealing with this man."
• "Very slippery company!!!"