Lewisham Dental Practice Reviews Summary

Experience & Treatment Efficiency

Pros:

• "Fantastic experience - x rays in the morning and a quick visit in the afternoon for a white filing."
• "Very please with the treatment that lasts for longer than estimated and feels good."
• "Dr Anira is a phenomenal dentist!"
• "She took her time to explain each step of the treatment plan and ensured I was comfortable and relaxed during my tooth extraction."
• "Dr Anira was patient and caring throughout."
• "I was very pleased with the service I received regarding my Dental Treatment because the Dentist I saw was very efficient and gentle with a lovely relaxing manner about her."

Cons:

• "After paying a second emergency appointment fee, and not seeing my usual dentist there, I got no more from LDP than I had from the emergency dentist."

Communication & Explanation

Pros:

• "The hygienist explained step by step as she conducted her examination and throughout the cleaning prompted me as to where and what she was doing."

Cons:

• "The practitioner then gave me an x-ray scan, but was unable to communicate me the results because of "computer problems"."
• "I wanted treatment for a filling that had come loose. She did not know what treatment to carry out."

Staff & Professionalism

Pros:

• "Very good dentist, explained what will happen and what options are available for my tooth."
• "This is an excellent, professional practice which I would recommend to all."
• "All staff are courteous and professional, reassuring and friendly."

Cons:

• "I had a awful experience I could have cried because of how the dentist Vanisha Patel spoke to me during my emergency appointment."
• "I was not impressed with the dentist."

Recommendation & Satisfaction

Pros:

• "I felt extremely comfortable and will recommend to all my colleagues."
• "Special thanks to everyone at the practice, I have had a great experience every time I visited the dentistry."

Cons:

• "I recently attended this dental surgery for dental service and was very dissapointed with the services."
• "After well over a decade of using this practice I will definitely not be returning as the service has now become unacceptable."

Operational Efficiency & Reception

Pros:

• "The receptionists as of July 2022 are outstanding."

Cons:

• "Staff are very friendly, but always seem to have a problem with a long wait."
• "Had to wait 45 mins for my daughters’ 5 min first appointment and an hour for my own 10 min appointment because the receptionist hadn’t booked me in properly."

Dentist's Manner and Skill

Pros:

• "I suffer major anxiety with dentists and treatment I felt the dentist was brilliant in dealing with me and referred me to the hospital to get treatment and was very understanding."
• "Mr Fries is a wonderful dentist, patient, kind and caring, and I have every confidence in him and his ability to keep up with changes in the profession enabling him to make the best suggestions for my care."

Cons:

• "Shoddy fillings, fell out and broke whilst eating."

Quality of Work

Pros:

• "Terrific value for money and the best dental treatment I've had to date."

Cons:

• "I get my front teeth rebuilt due to an accident, so I don't eat on them but yet it has snapped off😭 also part of a back filling."

Appointment and Service

Pros:

• "I had the worst tòoth ache, and was seen on the day providing i called at 9am they have slots for same day appointments the dentist was very helpful and gave me a solution very pleased with the service."

Cons:

• "The words "we're here when you are ready to talk cosmetics" came out of one of the dental practitioners’ mouth. I just wanted my check up. I didn't want a sales pitch!"
• "No use for your regular check-ups. Only care for a cash cow."