The Meridian Dental Practice, Greenwich Reviews Summary

Professionalism & Service Quality

Pros:

• "From the wonderful receptionist to the dentist and dental nurse, everyone provided a friendly and professional service."
• "Everyone was extremely kind, calm and friendly."
• "The senior dentist did a fantastic deep clean, and the support from the front desk manager was excellent from start to finish."
• "The dentist is fantastic too. Such a local gem of a place."
• "Everyone is very friendly when you enter the building, the dentist's are very good at showing you what exactly it is they are doing and always make sure you're okay when working away and explain why they are doing what they are."

Cons:

• "Don't take your children here and find somewhere that really cares about your children's teeth as much as you do."
• "Thanks for your not-even-5 minutes examinations and fluoride treatments (only sometimes) you do roughly with your finger which now left me with £5000 bill for my daughter's teeth."

Handling of Anxiety and Nervousness

Pros:

• "My daughter who was slightly anxious was put to ease immediately and is now excited to go back!"
• "Dr. GAURI made me feel at ease."
• "She is also really patient with children, even doing a check of my 2 year olds teeth sitting on the floor reading a book to him!"
• "Dr Mathura made me feel completely chilled during the whole appointment even with my anxiety."
• "As a very nervous patient on my first visit Dr Gauri worked patiently with me, taking time and going according to my pace."

Cons:

• "I hope you reflect on your decisions as a practise and don't blame mothers for your own unprofessional and wrong guidance."

Recommendations

Pros:

• "I would highly recommend The Meridian Dental Practice to anyone looking for a wonderful dentist."
• "I think this is the first time I've ever laughed during a dentist appointment! They made me feel relaxed and comfortable."
• "I can't say enough good things, other then sign you and your family up now and you won't regret it!"

Cons:

• "Next time try apologising and maybe don't accept children at all in the first place."

Feedback and Follow-up

Pros:

• "The receptionist even called after the appointment to ask for any feedback on how they could improve!"
• "I didn’t have to worry about missing any appointments as the follow up calls from lovely Diane (who requires a special mention) was amazing with the after care."

Cons:

• None

Treatment Experience

Pros:

• "The treatment l have received from Dr. Gauri and her nurses has been brilliant."
• "I was pain free the very same day."
• "From extractions where I was quite nervous to regular hygienist appointments, the Doctors and staff at the Meridian Dental Practice are really and truly excellent."
• "Had such an incredible hygienist appointment. Am an extremely nervous patient but hygienist was supportive through my tears, i was in and out in 20 mins AND my teeth look better/whiter in terms of stain removal than when i paid hundreds of pounds for professional tooth whitening."

Cons:

• "I took my child to dentist since she was 1.5 years old. If you even slightly mentioned she will have a problem, I would go everywhere to find the right treatment for her."