The Coach & Horses Isleworth Reviews Summary

Service

Pros:

• "Service excellent with beer to match."
• "The service was great, food was all so lovely and we had such a great time."
• "Service is good and staff are courteous and friendly."
• "The Staff was attentive but discreet, the service fast and efficient."
• "Anthony thank you for your excellent customer service!"
• "The service throughout the evening was exceptional."
• "The service me and my friends have received by Vincent & Shannon, both over the phone and in person has been impeccable and the reason I will return!"

Cons:

• "The service was horrendous."
• "Poor customer service, very rude manager, so never returning or recommending."
• "The service was bad, half of us couldn't get drinks during the meal so had to go and order at the bar, but we were charged twice for those drinks."
• "Service was non-existent and at the end of the night we had a waiter hover right in front of our table waiting for us to leave."
• "Terrible customer service!"
• "The managers actions did nothing to calm us as he seemed quite put out by these complaints and indeed quite rude."
• "Overall it felt very uncomfortable, very chaotic, no interest in hygiene."

Food Quality

Pros:

• "Twice now food has been excellent."
• "The buffet was delicious."
• "The food is amazing, always freshly prepared and so much seems home made rather than just bought in bulk!"
• "Our meals were large, very tasty and piping hot."
• "Everything was amazing from the service to the food."
• "The food was a sumptuous buffet, so delicious and generous portions."
• "The food was fresh, beautifully cooked and very tasty."

Cons:

• "The service, food and experience was the worst I've experienced in a very long time."
• "Steak cuts were the worst I've seen in a long time."
• "Beef was overcooked and like rubber very chewy and the rest of meal was barely warm."
• "The main Christmas dinner wasn’t as expected either there were in our opinions items missing that should of been there and the turkey looked like it had been left in a food warmer for an extended period of time."
• "Food is poor and drinks are overpriced."
• "Some of the food was inedible, some meals were cold by the time they came out."
• "The roast potatoes were inedible. Raw on inside and soggy on outside."

Atmosphere and Decor

Pros:

• "Decor is really calming as is the music."
• "A lovely old pub, sympathetically extended so as not to disturb the feel of the place."
• "The place was beautifully decorated and immaculately clean."
• "Lovely, thoughtful decor and a welcoming ambience."
• "With its friendly and attentive staff, this traditional establishment provides a cozy and relaxed atmosphere."
• "The pub has a lovely ambience."
• "Inside the main building are polished flooring and furniture, sofas and scattered cushions, a nice, crispy smell of cleanliness and newness really hard to find nowadays."

Cons:

• "The furniture was really shabby and falling apart! My father had to change a chair that was falling apart and held together with glue!"
• "It used to be our favourite pub in isleworth. We used to go there regularly. When we came back after refurb we were so disappointed with that new decor. It doesn't feel comfortable and cosy any more."
• "Overall not a great experience."
• "Extremely poor management!!"
• "What happened? Came back after the refurb and the food is really disappointing."
• "Places is overcrowded."
• "Last few times have been very disappointing, cold tasteless potatoes soggy Yorkshire puddings abs tasteless lamb Shank!"

Value

Pros:

• "The food is reasonably priced but the thicker end of that."
• "The food was very good and reasonably priced."
• "Drink prices I think was reasonable."
• "The food was great."
• "Food was fantastic too."
• "Food is decent with some inventive snacks and the staff are as good as they come."
• "Very enjoyed a place with free car park and very pleasant and helpful staff."

Cons:

• "The food is similarly over priced for what you get."
• "Extortionate price for a glass of wine which I had instead of a gin and tonic as, once again in a pub, the only tonic option is Fevertree which has quite a sugar content as opposed to others with no sugar."
• "Very over priced, about 3 times what it should've been."
• "The drinks are astronomically high, over £10 for a JD and coke... and over £10 for a pint of 'real ale'... Which is from a can, that costs £2."
• "Some pints are well over £6.50 which is just too much for a local."
• "Beef prices are expensive."
• "How can you justify £25.90 for 2 large wines and 2 bottles of Coke, irrespective of where you are? And £10 for a cocktail! Daylight robbery!!"