The Grill Stratford Reviews Summary

Food Quality

Pros:

• "The food was fantastic, full of flavours and the portions are very big."
• "Absolutely amazing food, I have tried several dishes from this restaurant and each time it amazes me."
• "Both the burger and steak were juicy and tasty."
• "The food we ate was all fresh and tasty. The chicken we ate was honestly some of the best chicken I've ate."
• "The food was absolutely amazing, the portions were a very good size."
• "The marinade and the tender chicken is something unparalleled."
• "The food is full of flavour, fresh and well priced."

Cons:

• "The portion size of the Frango steak was anaemic."
• "The meat in the burger was flavoured well but the patty was so small in the middle of the burger, half the time I was eating just buns."
• "I’m really disappointed because the steak was really rubbery and hard to eat."
• "The food is abit of a hit and miss. When it's good it's really delicious and full of flavour but I have been there once or twice when the steak was actually off."
• "The food was over seasoned. Tasted salty and all the sauce were the same."
• "Food comes, not even cooked properly. Chicken was so blan."
• "The food was disgusting overly salty and the melted cheese on top of the frango chicken steak was overbearing."

Service

Pros:

• "Staff members were really friendly the entire experience was just amazing."
• "What was really exceptional was the service, which was warm, hospitable, and very professional."
• "The customer service was excellent with very helpful, professional and friendly staffs."
• "The service we received from Maria was exceptional."
• "Service was excellent especially from the gentleman named Kevin."
• "The staff was friendly and helpful."
• "The customer service is always on point."

Cons:

• "You were very slow and there was no sense of urgency in anything you did."
• "Only thing that let the place down was slow service towards the end of the meal - we waited over an hour for the bill!"
• "The service was bad and when we got the table I ordered straight away starter and drinks but they give us only drinks and the stater didn’t on time."
• "Staff were not very helpful, could not keep track of orders and were not reassuring at all."
• "Maybe bit of improvement can be made on service. I felt like take away online orders been processed quicker than actual customers in."
• "However, my second visit was sullied by the staggered and slow service."
• "The service was very disorganised."

Ambience

Pros:

• "The interior looks nice too."
• "The atmosphere was calm because they played calming music which sounded like Arabic I think."
• "Deco and atmosphere is great. The restaurant is very clean and tidy."
• "It was a nice and relaxed atmosphere with great Nasheeds playing."
• "Atmosphere is rustic and felt quality."
• "The atmosphere is lovely: simple yet classy interior decoration, and a large fish tank placed in the main dining area, perfect for kids to be amazed by."
• "The ambience of this place is something that attracts you first."

Cons:

• "The light was flickering which was a bit distracting from time to time."
• "However, when we visited the place last night, we saw a mouse running around in the restaurant."
• "Had to unfortunately walk out of the restaurant as we saw a cockroach on the table."
• "Lighting and ambient was dark."
• "We were a bit suspicious at first, since it didn't look much like a dine-in restaurant, more like a delivery service only."
• "Worst place ever toilets are so disgusting -0 hygiene."
• "Toilets are disgusting. They need to keep an eye on that."

Value

Pros:

• "Food is very flavourful and good value for money which is quite hard to find in todays economy."
• "And the pricing is amazing. Very good value for money."
• "The quality of the food served is amazing literally top quality food for such an affordable price."
• "Their lunch meal is very affordable."
• "Honestly value for money is an understatement - leaves you very satisfied."
• "The prices were reasonable and there is a good variety to pick from."
• "Such good value for money and very generous with portion size!"

Cons:

• "Overly priced for what you pay."
• "The price we paid didn't feel just."
• "It’s slightly on the pricier side but still ok."
• "Price is comparatively little higher as they are serving halal food."
• "Spent a lot but not much chips coming with meals costing over £10 so a bit on the pricy end."
• "Good food, if only the prices didn't continuously increase very slightly every time I go."
• "The sirloin steak wasn’t great."