The Crooked Chimney Reviews Summary

Service

Pros:

• "Service was phenomenal thanks to the lovely Dan."
• "The team were very friendly and professional and made everyone feel very welcome and couldn't do enough for all of us."
• "We were greeted by friendly and smiling staff at every turn, had our every need met and were given a wide range of choices for food and drink after being quickly shown to our seats."
• "Laura is such a professional!! She's really good and also very kind and attentive, the rest of the staff are also great."
• "Our server was wonderful. She was patient, had a great sense of humour and could not be faulted."
• "Staff attentive even filled my dog a bowl of water as we sat down, lovely decor and comfortable seating areas."
• "The staff were very friendly and accommodating."

Cons:

• "We asked for the bill and waited for 15 minutes in the end we went up to pay and our waiter said he forgot we were still here."
• "Waiters didn’t have a clue what beer they have in stock as their words was 'I’m 16 I don’t drink'."
• "The staff couldn't care less or look more disinterested in the customer experience."
• "Very poor....we stood waiting for about 5 minutes..young staff all walking past us and just ignored us."
• "The staff, however, lacked the tact that would be commensurate with the appearance of the venue."
• "Unfortunately, they were unable to serve us lunch in a reasonable time window, and we had to leave before they could feed us."
• "The service was slow, the food quality was poor and the presentation of it possibly the worst I have seen in a long time."

Atmosphere

Pros:

• "Cosy atmosphere."
• "The pub itself is nice and cosy."
• "Lovely cosy place. Waitress Emma was very warm and helpful. Always on hand."
• "On the whole the place had a good atmosphere, and despite the negative things I've mentioned (me being picky) I would recommend this place."
• "The overall atmosphere of the place is good, just what you would expect from a old style country pub."
• "Lovely friendly staff and a cosy place."
• "Fabulous atmosphere & service from Ellie & all the staff!"

Cons:

• "And then to top it off the carpark is pitch black I had to turn my phone on in case there were any surprises."
• "I walked in on a chilly Sunday afternoon and the initial impression was good albeit a bit let down by none of the log fires being on which would have added to the atmosphere."
• "Lights turned off about 9pm when closing time was 10pm...not exactly made to feel welcome."
• "The atmosphere is DEAD."
• "Unfortunately it was not at all warm very chilly."
• "Building was very cold, doors to toilets are black with dirt."
• "Pub was freezing."

Food Quality

Pros:

• "Excellent food and service, we had the slow cooked pork, house burger and meat feast pizza."
• "All were delicious."
• "The food was beautiful. Valentines dinner for my wife."
• "We had the roast and the 'moving mountains' vegan burger which were both outstanding."
• "The food was outstanding and all the guests said the same."
• "The food did not disappoint. I had the steak sandwich with chunky chips and it was amazing!"
• "Absolutely fantastic food, tasty, delicious."

Cons:

• "Luxury bannoffe pie - £6.95. All crust and cream, hardly any 'banoffee' so difficult to tell how luxury it was."
• "Almost nothing on the menu available, food was ok...nothing special."
• "My pie seriously had a couple of pieces of chicken and that was it. All just one big puff pastry."
• "Food is often cold and rushed."
• "Food very basic."
• "The biggest disappointment was the food."
• "The food quality was poor and the presentation of it possibly the worst I have seen in a long time."