The White Swan - JD Wetherspoon Reviews Summary

Service

Pros:

• "The chap that served me was very pleasant, though."
• "Great service and amazing staff."
• "The guy with the short mid length dirty blonde hair was lovely and the staff were clearly working hard."
• "The staff are very good. Nothing is too much trouble."
• "Staff are friendly and welcoming."
• "The staff I must say are very friendly and helpful."
• "Staff very friendly and helpful."

Cons:

• "The app would not let me order drinks with my meal."
• "The only disappointment was the wait to be served. The pub was really quiet, and the staff weren't seeing who was waiting."
• "Staff just walking around with tunnel vision."
• "Absolutely awful customer service."
• "The staff were extremely rude to me and a group of friends when trying to order drinks."
• "I was ignored at the bar until a man in the queue asked for me to be served."
• "Awful staff. No order in the place. Staff was serving regulars before old people who had been queing."

Cleanliness

Pros:

• "Once inside there was ample seating and we managed to get a nice clean table."
• "Clean rooms with comfy beds with kettle & tea etc."
• "Surprisingly clean toilets MOST of the time."
• "Bathroom clean and irrespective of low staff the tables had been cleared and wiped."

Cons:

• "The skirting boards were absolutely covered in dust, as were the chairs."
• "Dirty sticky tables...Disabled Toilet disgusting, smelly grime round the sink dreadful."
• "The worst Weatherspoons ever, Dirty, hazardous, food awful, from cold, missing dishes and long wait, dirty cutlery, untrained staff."
• "Tables dirty and covered in glasses."
• "Sticky dirty tables. Toilets were in a disgusting state."
• "Dirty tables had to clean it myself with a wipe."
• "The table we sat at was all sticky."

Value for Money

Pros:

• "Fantastic value for money and friendly setting."
• "Had the traditional breakfast and refill coffee all for under £6.50, breakfast was perfect."
• "£33 for some picky 2x 3 for £12.50 good value for money but a small bowl of chips £1.95."
• "Typical wetherspoons good value for money with good location good staff who try hard."
• "Decent Wetherspoons pub with a good atmosphere and reasonably nice food at very affordable prices."
• "Great prices but staff not so clever."
• "Lovely atmosphere. Great food at an affordable price."

Cons:

• "Very disappointing, after being at weatherspoons in Stratford drinking a lovely prosecco for £10.99 which we thought was very reasonable, we went to the White Swan to be told they have run out of said prosecco & fobbed off with a substitute prosecco which we were told was just as good, it was DISGUSTING!!!!"
• "Poor value for money on the food."
• "The food was nice, the serving size though was more kids meal size."
• "Very disappointed this afternoon when my husband and I popped in for a drink to find all available tables were dirty."
• "Food extremely poor quality and cold."
• "No red wine available by the glass."
• "Chips were lukewarm disgusting and onion rings were cold."

Management and Staff

Pros:

• "Did visit again and there was a vast improvement from our last visit. Thank you management for the improvement."
• "Ben the manager who keeps his Pub clean and tidy with speedy service."
• "They have made a stellar effort to keep the business running whilst adhering to the current restrictions."
• "Julian the barman - with a joke, smile and a cracking pint he’s the best barman in town!"

Cons:

• "The management and staff need retraining in customer service and the chef needs retraining in cooking."
• "The worst Weatherspoons ever, Dirty, hazardous, food awful, from cold, missing dishes and long wait, dirty cutlery, untrained staff."
• "Horrendous service. Unhappy staff chatting away about their family problems."
• "The management staff and their skills let the team down, weakness and inexperience from both the manager and his deputy are disappointing."
• "Staff didn't have a clue what they were doing and the manager was quite rude when I complained."
• "Staff were rude and each provided different information about the drinking rules."
• "Need to be more welcoming and friendly on the door, ignore their customers don't say hello not very hospitable, like bulldogs."