The Black Swan Pub & Restaurant, Crawley Reviews Summary

Service

Pros:

• "Friendly service from server Megan."
• "Very friendly staff too, and service was great!"
• "Good variety menu plus specials. Unrushed service even when busy."
• "Service was really good and there was a lovely atmosphere."
• "Service was fast and the waiting team were very attentive."
• "Excellent customer service everyone was friendly and engaging."
• "The staff could not have been more pleasant and the food was great."

Cons:

• "Service was extremely slow as the staff were doubling up as bar staff."
• "Service slow and staff not interested in customers quite aloof."
• "Service was really good and there was a lovely atmosphere."
• "The service was appalling and non existent."
• "Terrible service, waited 30mins after finished eating, no one came to clear plates or ask if we wanted more drinks or dessert."
• "Poor service and was served cold food."
• "Most of the staff are rude, extremely slow service an hour and a half between our mains and desserts with a toddler it was a nightmare!"

Food Quality

Pros:

• "The food is tasty, very well presented and great value."
• "Lovely food and great host and staff."
• "The best lunches I have ever had in a pub."
• "Great meal too."
• "Beautiful food! Fish & chips + fish burger, delicious - thank you!"
• "The food was excellent."
• "Food was very good, not the best but certainly enjoyable."

Cons:

• "The food took ages to come out."
• "Disappointing lunch. Ordered the fish finger cobb. No cobb but white bread, not particularly fresh either."
• "Food not all that, expensive for what you got."
• "The service is good. Unfortunately the food isn't. Dry or over cooked and £7 for kids meals is a total rip off."
• "The vegetables were boiled until tasteless, the meat wasn't great quality and the only a few of the chips were crispy."
• "Burger was rather dry and ribs were definitely not falling off the bone."
• "The pie filling was fatty and what meat there was was very dry, no gravy, and the water crust pastry was very tough."

Atmosphere

Pros:

• "Dogs welcomed in the bar area only, which is nice for diners wishing to eat without furry friends."
• "Nice family pub, dog friendly too. very spacious and welcoming."
• "Lovely interior and 2 cozy wood-burning fires."
• "A nice atmospheric pub."
• "Great atmosphere and a lovely, warm, cosy feel inside the bar/restaurant."
• "The atmosphere was also lovely and cozy."
• "Lovely atmosphere, pub incredibly clean and well managed."

Cons:

• "Lots of barking dogs, one antagonised by a blonde/white haired member if bar staff with a mop bucket."
• "Cold draughts everywhere."
• "On arrival got told off for going in the out door, even though there was no sign stating so."
• "No atmosphere and if you're just going in for a drink you feel like herded cattle being pushed to one side out of the way."
• "Whilst waiting to be served the chef appeared and was rude to the poor girl trying to serve the customers."
• "This pub is a disgrace and does not deserve any rating their staff are rude and willing to bring harm to innocent children with threatening actions...avoid this place!!!"
• "Not sure why it closed at 9:45 pm, on a bank holiday Sunday but maybe this is standard as it's in a residential area."

Value

Pros:

• "Ale reasonably priced unlike soft drinks so if possible leave motor at home."
• "Good selection of food, well-priced."
• "Food was good with big portions and prices were fair."
• "Reasonable prices for decent food."
• "The food was amazing and very reasonably priced considering the generous portion sizes!"
• "Great food very generous portions."
• "Good was great and plentiful."

Cons:

• "I honestly don't think it was any better than Wetherspoons and a lot more expensive."
• "Overrated and overcharged and then to automatically put 12.5% service charge on top just made it worse!"
• "Food portions have shrunk considerably but still prices high would rather spend my money somewhere else."
• "Expensive pub type food but trying to be something it just is never going to be. £56 for 2 meals and 4 drinks!"
• "A pint of Coke cost over £3...typical of pubs sometimes, but still a bit pricey in my opinion."
• "We will not return to this pub restaurant as we feel the food was substandard and in our opinion was overpriced."
• "My only criticism is Hall & Woodhouse pricing is a bit high."