Address: Three Elm Ln, Tonbridge, TN11 0AD, United Kingdom
Phone: +441732850307
Rating: 4.5
based on 131 reviews.
Food Quality
Pros:
"Fabulous food, warm and inviting atmosphere."
"Amazing menu choice, full of quality home made food."
"Wow the food was amazing!! I've never had such delicious mushroom tagliatelle!"
"Another excellent meal."
"The hearty food prepared at The Carpenter Arms will fill your belly and put a smile on your face."
"The lamb pie and fish-and-chips were excellent and fast."
"Food was really super, apart from slightly over cooked Roasts, mentioned by 3 of our party."
Cons:
"The vegetarian options were lacking."
"The burger was a let down. Two dry patties of minced beef, seasoned with way too much pepper."
"Food was ok, nothing great for the price charged."
"The food portions were wanting and our desserts were burnt."
"Food choices limited, expensive and really not that good. Falls short of a gastro pub experience...but you will pay for it anyway."
"The meal was a good size, however when i was eating i found a chicken bone in my food which was very off putting i had a thai green curry."
"The food wasn't great, very average."
Service
Pros:
"Staff were attentive."
"The staff were fantastic they couldn't do enough for us."
"Wonderful service, nice customer care, food is awesome, rooms adorable and there's this beautiful, extremely efficient in service, very kind and has a great customer PR, she's called LISA, she's amazing and very dedicated to the customer."
"Staff are really friendly with a great atmosphere."
"The service was brilliant, no long waits."
"Service from Shene, Zak, Scott and Erin was first class."
"Service was excellent, staff were attentive and friendly."
Cons:
"Very disappointing. Very slow service - however were given complimentary drinks due to the slow service."
"The service was exceptionally slow."
"Service IS sometimes slow."
"Visited on Sunday and had to wait ages to get served drinks."
"We waited close to 30 mins with our money on the table before I got up and asked a waitress whether they actually wanted payment from us."
"If you like prompt service, you'll leave feeling more than annoyed."
"After waiting 20 minutes to have a drinks order taken, we walked to the bar ourselves."
Ambience and Facilities
Pros:
"What an amazing place!! Beautiful hotel and gastro pub!"
"Lovely countryside pub, great food and fabulous outdoor area for barbecues."
"The Carpenters Arms is a beautiful country pub, great F&B, with a lovely ambience."
"Beautiful location and very well maintained pub/restaurant."
"Lovely seating areas both inside and out, you can hire your own private hut for your group, with table service."
"Great outdoors eating area."
"Nice garden at rear and seating at front with patio heaters."
Cons:
"Our room was beside the fire escape which was used by guests as an entrance and exit, which resulted in constant door slamming."
"The hard surfaces make the restaurant very noisy so conversation is difficult, particularly if you are older."
"The TV didn't have any signal."
"There is no air conditioning and it was one of the hottest weekends of the year."
"Being the first room in the corridor (room number 2) we could hear everyone walking through, shouting, slamming doors, corridor lights on from 12AM - 3AM, so we got no sleep for 2 nights in a row."
"Toilets slightly dirty, blood on walls in ladies and unpleasant urine smell in toilet vicinity. Needs a thorough deep clean."
"No staff greeted us or helped us in. The piped music was very loud and intrusive and this annoyance was compounded by a member of staff programming a till with an incessant beep beep noise."
Value
Pros:
"Food is a little pricey but it is money well spent, we struggled to finish our meals."
"Fantastic quality room. Far exceed my expectations for the price paid."
"Really good service and very reasonable prices."
"The price was reasonable at £50 for two people including drinks."
"Good food and prices."
"Still the food is first class and I think they charge a reasonable price for it."
"Took my family to lunch today, it won't be the last time I'll be using the pub. We found the food good and the service excellent with reasonable prices."
Cons:
"We found the food and drink to be very expensive for what it was."
"Since it was taken over by YOUNGS it's not the same anymore prices have gone through the roof for drinks."
"Quite a disappointing experience: basic food, naff service and expensive."
"Lovely room surprised to find at £140 a night didn't include breakfast."
"Do not eat or drink here, they will overcharge you. My wife went with her friends for a Christmas lunch, one of the party could not make it because there was a death. She would accept the loss of the £10 deposit but to charge the rest of the party for her meal she didn't have is not on."
"Readers should note we paid £25 for the pod so the expectation is that we would be looked after."
"Food choices limited, expensive and really not that good. Falls short of a gastro pub experience...but you will pay for it anyway."