Roadchef Sandbach M6 Northbound Reviews Summary

Customer Service

Pros:

• "Absolutely a credit to roadchef service."
• "For the staff member who found my bag, accidentally left at McDonald's on Tuesday afternoon, and being able to recover it back later in that evening with the help of other staff members, with absolutely nothing missing from it contents, I would like to send a massive THANK YOU!"
• "Brilliant customer service, I was on a long drive. My kid was crying his eyes out. It was nice of the Mc Donald staff to come out and lend an helping hand."
• "The staff at McDonald’s, although under pressure, worked well and the lady who was cleaning tables there helped my 5 year old get a colouring and chatted with her which made her day."
• "The staff at Costa were great, my little girl bought a necklace and bracelet from the wh Smith's on site and then proceeded to break the bracelet sending beads over a huge area."
• "The guy working in WH Smith was amazing and couldn't help me enough."
• "The staff here were very helpful and polite. It felt personal to me like I was talking to a neighbour."

Cons:

• "Staff declined new £20.00 Bank of Scotland notes, 2nd time this has happened when visiting Chiswick from Scotland."
• "Went into Costa today and met by a thoroughly miserable server named Carol, felt like taking my custom elsewhere."
• "The staff didn't smile looked very fed up and bored."
• "I don't know what passes for service in Sandbach but it's certainly not service with a smile!"
• "Staff were busy and pleasant though had no time to talk!!!"

Cleanliness

Pros:

• "The toilets were spotless, there was a cleaner in there making sure everything was kept up to scratch."
• "Premises are clean well maintained. The toilets and shower facilities clean."
• "Very good, clean service station."
• "Clean toilets and a good mixture of businesses inside the services."
• "Toilets were clean."
• "These services were surprisingly clean. Clearly staff making an effort here. Ladies toilets spotless this morning."
• "Spotlessly clean everywhere, food choice great and not inflated prices. Toilets smelt amazing and spotlessly clean."

Cons:

• "The toilets weren’t the cleanest sadly (might be cleaner when quieter) and the seemed very claustrophobic."
• "The main services has a pretty cramped and slightly grimy feel to it."
• "The actual toilets aren't even clean."
• "Poor policing of social distancing/mask use. Place just seemed tired and unwelcoming."
• "Just needs a bit more care taken with toilet cleanliness as it's sometimes a bit smelly."
• "Toilets were dirty which we were told is McDonald's responsibility at night but they obviously don't bother."
• "Queue for the one disabled toilet (not enough and open for everyone to use) Broken seat wouldn't stay up and hardly room to turn the wheelchair. Not very clean either."

Facilities

Pros:

• "This is my favourite services because for an EV owner, everything is smooth."
• "Baby change facilities are good."
• "Parking was pretty good."
• "Car park very big."
• "Nice views and swans and tiny ducks on pond and swing park for kids to play!!!"
• "Plenty of parking available."
• "Ample parking space for cars and heavy vehicles."

Cons:

• "Automatic outer door, manual inner door makes it difficult for wheelchair users."
• "Not the greatest motorway stop experience, the advertised food stops are not there and the ones that are there do not offer a full menu."
• "Car park was crowded but fine once navigated the entrance."
• "Stopped here to put some charge In our EV, wasn't impressed that vehicles were parked in the charging station bays an not using chargers."
• "Limited parking for both cars and trucks at busy periods."
• "During my visit, there was a prefab building taking up a number of the parking spaces, meaning there was limited parking at the time."
• "The carparking is a bit on the crazy side as it's not clearly marked out."

Food Quality

Pros:

• "Had Mcdonalds and had the homestyle crispy chicken. One of the better ones I've had."
• "This was the best looking breakfast I had seen, everything appeared cooked to perfection."
• "The food was piping hot."
• "Got a really great full sausage bap in the smaller of the cafés and it was excellent."
• "We visited here today and we would like to say the food from McDonalds was really good, we got the cheese and bacon flatbread, we get these locally quite a lot but always very dried out. But were very nice from here."
• "The breakfast here was really good with plenty of tasty sausages, bacon and eggs, on the plate and big cups of tea."
• "The WCs were clean and working order with all the appliances working."

Cons:

• "The MacDonald here served chicken nugget that tasted like burnt electrical equipment and the chips 🍟 were soggy."
• "Was the worst MacDonalds I have ever had fries were cold wrap was luke warm salad was very poor."
• "Food is slightly pricey which is to be expected at a service. Problem is despite the price the food tasted cheap and was not up to par."
• "Food wasn't as good as it could have been the mushrooms tasted funny and the kids didn't like the sausages."
• "McDonald's didn't have any milkshakes or iced drinks!"
• "A sausage bap was served without the brown sauce which had been offered and specifically requested."
• "Tho food outlet was closed (McDonalds) it was mainly a toilet and stretch legs stop....If you wanted food or a snack it wasn't the best place to stop."

Value for Money

Pros:

• "Welcome break on a long journey."
• "Good service area, been there for decades but as usual, rip off prices ruin it."
• "Southbound services: Where clean and tidy, well laid out with various food and gift shops, some reasonably priced, others not."
• "Clean and convenient roadside services, essential for using the facilities for them to be clean.... Plenty of choice for food and a range of prices for all pockets."
• "BP fuel available. Prices are currently average."

Cons:

• "W H Smith charged £5.25 for headache tablets!!"
• "Very expensive for poor quality coffee…it all felt pretty grim."
• "Expensive as f***."
• "Sneaky parking restriction of 2 hours - my friend's plane was delayed and so I stayed a heinous 45 minutes longer and received a characteristically aggressive demand for £100."
• "Typical chains, typical extortionate prices, typical smelly toilets, typical rubbish in car park from lazy gits who can carry a bag with food in it to their car but are unwilling to carry the empty bag to the nearby bin."