Address: 52a High St, Kingston upon Thames, KT1 1EU, United Kingdom
Phone: +442030514358
Rating: 4.6
based on 191 reviews.
Food Quality
Pros:
"The seafood dishes here are absolutely fantastic."
"We had the prawns and calamari, chocolate lava cake and a don pedro."
"The food was undeniably delicious and served promptly."
"We both chose the classic fish and chips. Delicious!"
"The taste of the food is very close to the taste in South Africa."
Cons:
"One of our guests did not enjoy the grilled calamari heads and said they lacked flavour and seemed like they had been boiled."
"The food was ok once it arrived an hour and later. Some dishes were really good, but we had to send the mussels back because they were cold, then cold again second time round."
"The food came. I ordered my usual platter for 1 with chips and rice. The food, although looking very similar, was, in fact, not the same."
"I was a bit disappointed to be honest. The guy serving us was very friendly and attentive but the food was drenched in oil."
"The food was perfectly cooked, very succulent - it's a shame they covered it all in the same bland butter sauce."
Service
Pros:
"Fast and friendly service from Niki (keep up the good work Niki!)."
"Our waitress was very polite and attentive."
"Staff were friendly and attentive, we got a nice spot in the balcony with views to the riverside."
"Terrific food, lovely staff. We came on new years day without a booking and they kindly made it happen for us."
"The service was amazing, everyone was making sure, that the guest have a pleasant experience."
Cons:
"Lost stars on the service. The waitresses were untrained and super irritating."
"While the food was undeniably delicious and served promptly, the service left much to be desired."
"Service and hospitality wasn’t the best. Definitely under-staffed for the size."
"The dirty dishes were not removed from our table, we had get up and find someone to order extra drinks."
"Service was pleasant and helpful but it seemed they had too much to do so stuff was missed."
Value for Money
Pros:
"We were lucky enough to be able to take advantage of their amazing £5 lunch deal."
"Pro Tip - the Famous Fish and Chips is a big portion and for under £10 is amazing value for money!"
"We ordered the platter for 2 and Panko Zucchini, which turned out to be a very generous portion for us."
"For under £10 is amazing value for money!"
"The cost of the meal wasn't the cheapest, but it's not overly priced considering the experience we had."
Cons:
"The food was well presented and tasty. My only gripe is that the piece of fish in my 'bite of the ocean' was tiny."
"Some of the food is very expensive. There is also a compulsory 10% service charge."
"When you think that a bog standard fish and chips in a mediocre pub is £16, the platter for one complete with prawns, mussels, hake, calamari, chips and rice for £24 - I know which one I'd rather buy!"
"The seafood platter was good so covered the other not so good points about this place. However, when we got home i was sick and had gastritis that night so that ruined it."
"I would have given it a 2 based on my 3 visits so far. The last 2 visits the service has been fairly slow and besides having no draft beers the beers they did have were warm."
Atmosphere
Pros:
"We were lucky to enjoy our delicious food by the river."
"This restaurant is one of the most delicious seafood spots we have ever been around Kingston."
"The ambiance of the restaurant was amazing."
"We live in West Sussex and decided to make the journey as my husband is South African and wanted to go for his birthday. The food was absolutely amazing."
"I was SO looking forward to trying out your restaurant in Kingston and man, it didn’t disappoint!"
Cons:
"It's a shame that they serve alcohol as the smell was slightly off putting for someone who doesn’t drink."
"The service was slow and lacked any kind of personality, which was odd as on average throughout the whole meal there were about 5 servers standing at the front desk doing next to nothing."
"Stuck in a corner. We had asked to sit by the river told there were no tables there."
"Frustrating experience, with average food. You cannot find a fresh fish restaurant easily in south west London and this unfortunately does not offer such an experience."