Palm Court Restaurant Reviews Summary

Food Quality

Pros:

• "The scampi was really good!"
• "Fantastic Fish and Chips cooked exactly as it should be."
• "The fish was tasty."
• "Very nice fish and especially nice chips, my son had a burger which he said was really good."
• "The Moules Marinière dish (steamed mussels) we ordered was worth the money as it was so massive it even drew glances from passer-bys."
• "The fish and chips we’re tasty and well cooked."
• "The scampi has to be the best I have ever eaten out."

Cons:

• "We both had the basic fish & chips which was, okay."
• "When food come out chips were cold and chewy. Looked and tasted like they had been left and heated few times."
• "The fish was dry and tasted soapy and the chips had black bits in them."
• "Chips were hard undercooked, fish mediocre."
• "The portion was tiny, the chips were undercooked, the batter and fish were totally flavourless and the worst bit was the fish was MUSHY."
• "Hands down the worst fish and chips I've ever had."
• "This place served us quite possibly the worst fish and chips we've ever had."

Service

Pros:

• "Cocktails were also lovely, as it was service."
• "All the staff were brilliant especially Diego and Adonis - very attentive and service was 5* Lunch with a view ;-)"
• "The manager was absolutely incredible. They were attentive, friendly, and went out of their way to make sure our dining experience was perfect."
• "Staff were nice, service was good and food/drinks was great."
• "Service very friendly and efficient."
• "We were greeted by very friendly staff!"
• "Staff were friendly and helpful and the general cleanliness of the place was good."

Cons:

• "The manager was swearing openly to staff members in front of customers."
• "Ignored by staff and they didn’t even care when we said we were leaving."
• "Serious lack of customer service and management."
• "Waiters took forever to take my order."
• "There’s a lack of respect for employees and it seems like an awful place to work at."
• "Been waiting to be served for 15 minutes then asked the waiter to please come and serve us but they still could not be bothered."
• "After being seated we waited for 10 minutes where we kept being ignored."

Cleanliness

Pros:

• "It's really clean and nicely laid out."
• "The toilets were clean."
• "The general cleanliness of the place was good."

Cons:

• "Very dirty, sticky tables."
• "The toilet facilities were disgusting dirty."
• "Changed to 1 star as the toilets are gross. Have liquid of some description all over the floor."
• "The dinning area is also dirty."
• "The toilets were disgusting."
• "The toilets in the restaurant were extremely dirty and unhygienic, a lot of attention needs to be put into the cleanliness of the restaurant."
• "Tables were not cleaned, with food and sticky patches across them."

Value for Money

Pros:

• "Talk about value for money!"
• "Portion size was pretty much spot on, good value."
• "Prices fairly cheap."
• "Prices very reasonable and portion sizes were large."
• "The prices are very reasonable for the quality & quantity of food."
• "The price is good for what you get and the service is good."

Cons:

• "Would not go back, bloody expensive for the worst service you can imagine."
• "I paid £93 for the 4 of us- quite expensive for the portion sizes."
• "At £15, including a tiny portion of mushy peas, it's by no means value for money."
• "Just felt it was very expensive (I suppose everywhere is now) scampi was £15 each."
• "We paid £55 for 3 meals and drinks very unimpressed."
• "Two adult fish and chips, a small fish and chips for a pensioner and a children's nuggets and chips. 4 non alcoholic drinks = £95."

Atmosphere

Pros:

• "A lovely atmosphere, my son enjoyed his visit with Santa and his elf."
• "The location is beautiful."
• "Large restaurant with loads of seating and sea views."
• "The atmosphere here was perfect! Inviting, calm, relaxed, lovely views etc!"
• "Such a lovely place to start your journey in Brighton."
• "The restaurant is situated on the pier and it has the nicest views of Brighton."

Cons:

• "This place used to be fabulous but recent renovation makes it feel like a fast food restaurant."
• "Gone is the faded Victorian class replaced by what feels like cheap furniture."
• "But although there were lots of empty tables, the manager put 8 people on the table right next to us with a child that screamed non stop!"
• "This was intrusive to our meal and an obvious annoyance."
• "Why or why then have they put in a flash bar taking up half the restaurant space and found it necessary to bombard our ear drums with loud undistinguished Euro beat music?"