The Grosvenor Reviews Summary

Service

Pros:

• "Staff are excellent and work hard to help everyone in the pub."
• "Staff helpful and welcoming a winning combination I'm sure you will agree."
• "Staff very welcoming & efficient."
• "Staff warm & friendly."
• "The staff were very attentive."
• "Staff were very friendl, excellent service, and meals were cooked to perfection."
• "Staff could not have been more accommodating."

Cons:

• "Booked table for my family and 5 year old son for 7 pm to wait 15 mins to be seated."
• "Ordered food and got drinks at 7pm, sat over half an hour and drank our drinks Food didn't arrive so we asked how long it would be."
• "Unfortunately the woman on the door was a little bit off hand, not just with us but with other customers."
• "The menu was not clear the app was not easy to use and staff was not helpful."
• "We were told 30 minit wait but it was an hour and as I had an appointment it was it a bit of a rush."
• "Our drinks came out so we asked if the Lady waitress could clear the table, she took one plate away and left the rest."
• "After waiting for 40 minutes I was told that it was minimum of 60 minutes for food orders."

Food Quality

Pros:

• "The Steak and Doom bar Pie was excellent."
• "Our food was delicious and arrived quickly, hot and fresh."
• "The food was tasty."
• "The food is always lovely and comes out very quickly, especially for such a large group of people."
• "Very good service and the food is amazing good portions and very well presented."
• "The breakfast was perfect and the service was fine."
• "Absolutely fantastic service and the food was divine."

Cons:

• "Adults meals came out before kids meals, portion size very poor."
• "Disappointed with the vegan lasagne... Not worth the money."
• "I ordered sausage and mash and to find out it packet mash it tasted like powder and then to find it it frozen packet mash even worse."
• "Waited 1 hour and 10 minutes for a pretty uninspiring, rather dry meal."
• "That was the worse food we have ever had... It spoilt our 50th wedding anniversary."
• "Food arrived hot but very bland not much taste."
• "Food not so good. Even when not busy food was only just warm, not what you want especially with chicken."

Atmosphere

Pros:

• "Drinks were good and cheap."
• "Very relaxed atmosphere, even when the world cup was on."
• "Great atmosphere, friendly and helpful staff."
• "Atmosphere was calm and friendly and inside area was very clean and well maintained."
• "A nice atmosphere."
• "The overall pub atmosphere is welcoming and always get a smile from the staff."
• "Food always delicious & atmosphere inviting."

Cons:

• "A very odd playlist was playing the last time we went and it was near Christmas but wasn't Christmas songs."
• "Also people drinking at the bar very off-putting will not be returning, a very cold welcome and did not feel comfortable."
• "Our dining experience was totally spoiled by the extreme noise caused by children and toddlers."
• "For some reason the football on tv's volume was absolutely off the scale."
• "Does get very loud sometimes."
• "Quite possibly the worst meal i have ever had."
• "Nice food, served very quickly. The sound of obnoxious regulars eminating from the bar was the only low."

Value for Money

Pros:

• "Great value for money with great meal deals like 2 for £10:50."
• "Starters 3 for 10 quid were very well cooked."
• "The food was hot and good value for money."
• "Excellent pint of Worthies for only £2.50 and cream topped hot chocolate just over a pound."
• "The food was all excellent, filling, and great value for money."
• "Great food, unbeatable prices at just £11.50 for a Large Mixed Grill."
• "Yummy puds/ sweets - value for money all round."

Cons:

• "The food took a while to arrive even though it wasn't busy."
• "Two ordered scampi which was poorly presented and didn't look a lot on the plate."
• "Menu not very good for kids."
• "Its ok. Loads missing from the menu and portion sizes are small compared to other places in the area."
• "The lasagne was all dried up like it had sat in the oven all afternoon."
• "There were a lot of ants on the front tables though."
• "Nobody asked how the meal was."