Chancellors - St Johns Wood Estate Agents Reviews Summary

Customer Service

Pros:

• "The whole team is very professional and the set-up of having everything in-house really makes the move-in process very smooth."
• "Very professional agency, great customer service."
• "He immediately answered any queries that I had, with genuine, honest, polite and friendly phone calls."
• "Excellent customer service, Miles Freeman helped me throughout the process and made things a lot smoother."
• "The response time was always very quick, and communication was done on a personal level."
• "In all cases, the response time was lightning fast, and the tone of the correspondence was kind and approachable."
• "I had great service too from all people I talked with on the phone."

Cons:

• "Did not provide all information about referencing. 2 days before move in they said reference has failed and I couldn't get the apartment."
• "This particular branch is fraudulent they advertise old properties they once had to seem as though they still have plenty of properties in portered buildings."
• "I would not use this estate agent, if you do then please ensure all information is documented via an email as if it is given verbally there is a strong chance they will not stand by what they have promised!!"
• "No response from Chancellors about this, I have been forwarding emails to them."
• "I cannot recommend anyone entrust their property with Anscombe and Ringland and I would also caution against sharing your contact details with them."
• "Communication was a slow with the central office but anytime we had an issue I called Miles and he was able to sort things out for us."
• "She was very pushy when signing the contract and promise that she would support us with move in."

Professionalism

Pros:

• "Dean stepped in and managed very well what could have turned into a conflict."
• "I have been working with Anscombe & Ringland in St. John's Wood for a couple of years now and I cannot rate them highly enough."
• "It's been amazing to work with Bobby Panesar Marla, in lettings, who has made the most daunting and confusing moments easy."
• "I strongly recommend Anscombe & Ringland, St.Johns Wood and Danielle."
• "Quality of services and extremely professional, Vera at Anscombe and Ringland was outstanding from every aspect."
• "RJ has been extremely professional, responsive, efficient (and a pleasure to deal with!) from the start."
• "The agency's manager, Bobby, was also very understanding, professional and helpful in dealing with my query."

Cons:

• "They recommended to contact TDS in order to get my deposit. Now they said because I contacted TDS my deposit doesn’t belong to then anymore!! A joke!!"
• "Highly recommend to avoid this agency."
• "Landlords- please go to an agency that can actually manage tenancy and has a head on their shoulders. Tenants- highly recommend to just avoid engaging with them."
• "Be careful with this company. After I left the apartment they are keeping my deposit even after the Landlord agreed to payback full amount."
• "Unfortunately and without any reasons the agency cannot contact the landlord therefore Im still waiting for my deposit (it has been 3 months since I left the property) literally a nightmare."
• "I have found Anscombes have been unhelpful and even obstructive in trying to remedy the situation."
• "They are unprofessional, disorganized and amateurish."

Efficiency

Pros:

• "I had an excellent experience with Anscombe & Ringland. Danielle was fantastically helpful - always readily available and hugely efficient."
• "Excellent service from Jack in the St John's Wood office who helped me every step of the way, from arranging quick viewings to speeding everything along to have me moved in within the week."
• "Dean showed exceptional negotiations and communication skills both ways."
• "He made everything simple although my case was in a crucial time and situation."
• "Within a fortnight, the business terms, letting agreement, pre-tenancy preparation, all were done efficiently, with a timely move-in."
• "I worked with Tom trying to find a property for rental and it was one of the best experiences I've had during the process."
• "We bought our new home through Anscombes and our contact was Nicolas Madden-Kenny. Excellent service throughout the whole process."

Cons:

• "This can-do spirit is much appreciated."
• "Then they claimed that 7 days is needed, and refuse to let us move in in the scheduled dates with bad attitude."
• "But during the move in day, she refuse to give us the key because our credit card payment hasn’t arrived in their account yet."
• "Complaints doesn’t help anymore!"
• "Another agency also has the same property on the market for £125,000 more. They’ve also had it up since 15th May 2018 and refuse to take it down by claiming it’s under offer."
• "She just hand the key to us in the front gate and never come up and do the first check with us."
• "But during the move in day, she refuse to give us the key because our credit card payment hasn’t arrived in their account yet."