Sainsbury's Reviews Summary

Accessibility

Pros:

• "The shop is a nice place to shop if the shelves are refiled but always tho and some of the staff are so helpful if you need it."
• "Lovely staff, an Argos branch in store, clean loos, self scan shopping, easy parking, stock levels are good."
• "Easy to reach and good parking. Slightly different food selection, with well-laid out store."
• "Huge car park with attached petrol station."
• "Great super store. Loads of goods. Plenty of self service checkouts and staffed tills. There's a cafe there too. Loads of parking."

Cons:

• "Shopping and staff were great smart scan good but there it falls down you put rapping paper down one entrance to smart scan and block the disabled entrance with a stack of Christmas cards."
• "But I would not trust on the use off the toliets as they are always block or broken so out of order."
• "Slightly smaller store where cafe has gone and Argos in its place."
• "But just used the newest machine and for £10 it doesn't disappoint. Didn't miss a panel, great job on the wheels and spray polish makes the eater run off the body work."
• "Sadly in my opinion the re-imaging of this store is not what customers want, the store seems dark to walk around."

Customer Service

Pros:

• "Lovely staff, an Argos branch in store, clean loos, self scan shopping, easy parking, stock levels are good."
• "Large store variety and choice. Helpful staff."
• "Shopping is with ease."
• "Used the click and collect service. On the whole it is a very good experience, with friendly helpful staff."
• "Bought a few bits, went to the counter and was served by a friendly, helpful, knowledgeable lady who made the whole experience very pleasurable."

Cons:

• "I do not like writing discouraging reviews this is my very first one on google. But had big problem with a Ps4 controller bought the day before from Sainsbury's."
• "Never enough checkouts staffed. staff walking around instead, when they could be serving more people and would improve their service, have to always queue."
• "The management in this place is awful, till/ cashier staff were obviously overworked and stressed and managers were kind of just sitting around being as useful as a bad of potatoes while queues continued to build up."
• "I have no idea what is going on with the sainsbury superstore at lyons farm in Worthing. Been shopping there for 7 years as we live 2 mins away and it was always fine, in the last 3-4 months it has taken a massive drop in quality."
• "This branch although advertising scan and go it would not work on either my phone or my daughters phone there was not the things in store I usually buy and when I spoke to the cashier about it he was not helpful."

Product Quality

Pros:

• "Usually well stocked, helpful staff and good sized store."
• "OK, so to be fair I'm not your usual Sainsbury shopper. I only go to this Sainsburys once a month to by my bread in bulk and freeze it."
• "Just the right size for your everyday or weekly shopping. Good produce."
• "Good store with a wide selection of goods, no pharmacy anymore though, I have also noticed that the prices have started creeping up over the last year."
• "Sainsbury's is a really good place to shop, they have many items which are free from wheat, gluten and milk, with new products every week."

Cons:

• "Went there 18/09/2023 to get a hot pizza. As previously, I had them before. WHAT A DISGRACE! THEY ARE MEANT TO BE FRESHLY made."
• "This evening the right hand didn't know what the left was doing at the petrol station."
• "The fruit and veg in this supermarket is awful. I bought 5 bags of easy peelers over Christmas. Every single one had at least 1 rotten fruit."
• "What to say? Sainsbury's in general has changed direction gradually replacing own brand with more and more branded (and more expensive) produce."
• "Very expensive and don't run very good offers on your everyday things. The make your own pizzas are expensive compared to other supermarkets and the topping are very tight."

Store Layout and Atmosphere

Pros:

• "The supermarket has Argos within the store and Travel money booth for foreign exchange."
• "Very nice clean and tidy store with a wide range of well priced and varied products."
• "Helpful assistants, well designed, Isles numbered and labeled making shopping much easier."
• "Great super store. Loads of goods. Plenty of self service checkouts and staffed tills. There's a cafe there too. Loads of parking."
• "Easy to reach and good parking. Slightly different food selection, with well-laid out store."

Cons:

• "Sadly in my opinion the re-imaging of this store is not what customers want, the store seems dark to walk around, the cafe was a bigger benefit than the Argos unit they have in its place."
• "Slightly smaller store where cafe has gone and Argos in its place. One aisle of clothes."
• "Recently/undergoing a move around to improve the store. While no cafe here anymore still has toilets. The lighting in here makes it feel quite dark and personally feel unsettled."
• "So frustrating every time I shop stuff has been moved around, I only get what I can see easily and go without the rest."
• "Feels quite dated, layout is okay but not changed in many years. Sainsbury's is quite expensive compared to standard prices at other supermarkets."