Haidilao Hot Pot Reviews Summary

Food Quality

Pros:

• "Loved every bit of the meal. It was a nice experience. Rather a memorable one."
• "The food was delicious, staff was really friendly and kind!"
• "The food was good and what makes it extra special is the staff."
• "Unique experience for westerners to try Chinese hot pot. Fresh food ingredients are key to success."
• "The food is amazing! Fresh ingredients, fair prices."
• "The food taste absolutely amazing, the service was incredible, staff members are so nice and attentive!"
• "Food is good quality and as expected is a clean hotpot restaurant."
• "The meat has different quality options and the one we ordered was really tender."

Cons:

• "The food is ok. I don’t feel like it’s on par with that in Canada."
• "The food was nice but nothing special."
• "The lamb we ordered today also had a very strong taste, which doesn't feel very fresh."
• "The food was standard hot pot, it was good but nothing special."
• "The rib eye is much better than the more expensive wagyu, the sea bass is also a must try. Pork is very good."
• "Food was ok. The only problem is the air con can be cold even for hot summer day. Putting on long sleeves is recommended."
• "The soup base taste nothing special, but I really enjoy their sauce bar where you can go make your own sauce dipping."
• "The soup base per se are nothing special, they taste like a nicer instant ramen flavour."

Service Quality

Pros:

• "The service is fast and friendly. Staff introduced carefully how to order ingredients for the broth."
• "The service is not bad, free snack and drink was offered when we were waiting to be seated."
• "The staff are friendly and understanding as we were running late, they also managed to extend our time."
• "The service was amazing and the people there were so sweet especially Yiguo."
• "The customer service was outstanding. I come here with a booking and got a table just a short while of waiting."
• "#hotpot lovers this is the mother of all hotpots in the world. High class service, cleanliness and excellent options to pick from."
• "If this is your first time in a hot pot restaurant than this one definitely is recommended as staff will make you feel welcome."
• "The dining experience at Haidilao exceeded my expectations! From the moment I walked in, I was greeted with attentive service."

Cons:

• "We were seated quickly. It was my first time trying something like this and I found it very delicious. The service was a bit slow."
• "The service is really good and completes the whole experience. Staff are polite."
• "We went to Haidilao for lunch today and was very disappointed at the service."
• "Oh, jolly good! This Chinese hot pot establishment, my dear chum, is an absolute triumph! The flavors, I must say, are simply top-notch."
• "I'm only rating it 4 stars because it was way too hyped up before I went so it didn't meet my expectations."
• "The staff are very on top, the service is excellent they’re always making sure your having enough and enjoying your time."
• "Great experience! I've never done hot pot before and this is a great way to start."
• "Best hotpot restaurant chain in all of London, definitely authentic and tasty. Very clean, very good service."

Ambiance and Experience

Pros:

• "Amazing experience, the food was good and what makes it extra special is the staff."
• "The service is fast and friendly. The “dancing noodle” is absolutely amazing with the performance of kind staff."
• "Unique experience for westerners to try Chinese hot pot. Fresh food ingredients are key to success."
• "The service was amazing and the people there were so sweet especially Yiguo. She had the best service for us."
• "The dining experience at Haidilao exceeded my expectations! From the moment I walked in, I was greeted with attentive service."
• "Highly recommend for group outings. You get to cook your own food in different flavours of soup."
• "Had a wonderful dinner with family in this awesome restaurant. The noodle master who made the noodles for us was a real show."
• "One word: AMAZING. Service here is really excellent. Couldn't be better. The personnel is very attentive."

Cons:

• "The restaurant felt really understaffed as we had to wait for very long and keep reminding the staffs for each service."
• "This might be an unfair review as I’m comparing this store with the one in Markham, Canada."
• "Simply the best. Been to many places eating hot pot but Haidilao went miles to make our experience unforgettable."
• "If this is your first time in a hot pot restaurant than this one definitely is recommended as staff will make you feel welcome."
• "Exceptional experience at Haidilao Hot Pot in London! Jason, our server, provided impeccable service—attentive, knowledgeable, and friendly."
• "The customer service was outstanding. I come here with a booking and got a table just a short while of waiting."
• "#hotpot lovers this is the mother of all hotpots in the world. Original Chinese place with almost 1300 restating China."
• "Lovely hot pot place located close to Chinatown. There are a lot of hot pot places but Haidilao is the best on every level."