Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff are always polite, helpful and caring who always provide exceptional customer service."
• "Staff were helpful and friendly."
• "Staff very friendly and wanting to help which I dont see very often."
• "Staff friendly especially the store manager who happened to be on the shop floor and offered help when I was looking a bit lost and pointed me in the right direction."
• "The staff are friendly, helpful, welcoming and enjoy a good banter with their customers."
• "Customer service excellent."
• "Costumers' service very on the spot, always."

Cons:

• "Their staff are poorly, badly trained & majority seem unhappy in their work there so take out their nastiness on their customers."
• "Customer service is very rude also after come out of the store the alarm went on because of my wallet the security guard try to strip me off its very embarrassing just because of my wallet nothing in the a part from my credit and debit card."
• "Encountered very rude and disrespectful staff."
• "Female on cigarette kiosk thought it was ok to have a lengthy chat to one of her colleagues even though there was a queue forming."
• "Horrific customer service. Treated like a criminal because I didn't have a coin for a trolley."
• "Poor customer service. Offers still advertised on shelves yet not recognised at the till."
• "I don't know if it's because I'm black or if I'm a teenager but I was basically followed around the store."

Store Layout & Accessibility

Pros:

• "Parking facilities good with excellent disabled facilities ♿."
• "100% accessible to everyone and has a huge parking lot."
• "The aisles were clean, well signed, appropriately labelled and logically laid out."
• "Massive car park from the outside, upon entering you are greeted with security and the fruit and veg aisles."
• "Next to New Cross Gate station and a large bus interchange it is very convenient and always has space in the parking lot."
• "There is also a bus stop right within the parking lot to take you out onto the main New Cross road or New Cross Station."
• "Great if you got a car ...big car park but some distance from main New Cross Rd."

Cons:

• "No regard for disabilities although they have mobility scooters for you to use you have to walk to the middle of the store to ask for one due to 'security risks'."
• "This store is ALWAYS packed. Personally I find it very claustrophobic."
• "The lights outside the store were off and it was exceptionally dark. Not safe for anyone especially us ladies."
• "This is a large sainsburys but not large enough to have the full clothing and homeware available in store."
• "The aisles are narrower and the store just feels cramped."
• "The downside is that if you do not own a car, it is a little ways away from public transportation."
• "The floor looks dirty and stained from where fixtures have been moved."

Product Availability & Pricing

Pros:

• "Good reductions at times."
• "Always looks for products in discount (yellow label)."
• "Store always has stock, loads of products."
• "Shelves were full with a good variety of vegetables and all other items."
• "Visited this store today for the first time and found it nicely set out and plenty of products."
• "Good choice of wide variety of food and non-food items."
• "Good produce and selection of different foods, they have a world food isle which has some great stuff."

Cons:

• "Something of a rip-off when is supposedly odd shaped strawberries which I meant to be cheaper than the ordinary ones are actually much more expensive."
• "So many times this store had discounted an item but isn't reflected during checkout. Very misleading."
• "Good quality products, it could be a bit pricey and the difference can be noted even more now with the new competition from Lidl and Aldi."
• "Sainsbury's always seems to be slight too expensive and I am not sure why - the food is exactly the same as Asda or Tesco but seems to cost quite a bit more."
• "Alot of shelves are empty these days... Don't have much range of frozen food."
• "Poorly stocked: shelves empty at times especially for whole foods."
• "Because it wasn't restocked so most things weren't available."