Elizabeth Street Veterinary Clinic Reviews Summary

Staff Professionalism

Pros:

• "Anytime I call with questions, all the people who answer the phone are incredibly knowledgeable and rationally guide you to decide whether or not to come in."
• "All the vets and nurses are very professional and friendly, especially Helen and Naomi, Jo and Nikki."
• "Both the veterinarians and nurses, demonstrated extensive knowledge and expertise."
• "The vet we saw seemed very knowledgable."
• "The doctor I had today for may cats was extremely professional, he is a short guy with glasses."
• "The vet was exceptionally nice, and went through a very extensive examination."
• "The entire crew are simply brilliant, kind, respectful and no-nonsense."

Cons:

• "Young and inexperienced vets."
• "Incompetent and dangerous locum vets, who actually don't have a clue what they are doing."
• "One of the worst vet clinics in the world! One of the nurse with long dark hair is extremely rude and unfriendly!"
• "Unfortunately, staff also has a certain way of communication which is often border line aggressive."
• "The unqualified nurse told me that I should have better control over my dog otherwise HE WILL BE PUT DOWN!"
• "Receptionist was extremely unprofessional, rude and condescending over the phone."
• "There is one young and incredibly rude receptionist whom thinks she has the right to speak to customers in a degrading tone."

Customer Service

Pros:

• "The entire team at this veterinary clinic genuinely cares for the animals."
• "Thank you SO much for the care and attention both Louie and I received last night in the extremely capable hands of Michelle and Emily."
• "Veterinary Nurse Emily immediately managed to calm Daisy and removed the offending stick with ease."
• "When I called, receptionist was lovely and helpful."
• "Emola the vet was amazing and completely diagnosed the problem putting our minds at rest."
• "Both the nurse and vet were excellent, my dog was given prompt treatment and cared for very well."
• "I am so grateful to Emily and the team at 55 Elizabeth Street."

Cons:

• "ZERO STARS. A horrible experience over the phone trying to get a sick guinea pig treatment."
• "AVOID AT ALL COSTS!!!! They only care about your money not your beloved pet!!!!!"
• "So money minded and honestly no one there gives a damn about your sick pet. IT'S ALL ABOUT MONEY FOR THEM!"
• "Avoid if your pet is seriously ill. They only care about money."
• "The impression given to me was that money is the number one priority."
• "Took my extremely poorly dog here and was really disappointed. To pay such a huge amount of money to be seen by a vet who is completely disinterested was a horrible experience."
• "Please dont take your pets to this clinic! Unprofessional staff, unqualified vets and rude!"

Quality of Care

Pros:

• "Contrary to many negative reviews, this was the only avian clinic that actually responded with some valuable advise when my pet Kian accidentally ingested some brufen."
• "We did 2 surgeries - spaying and teeth removal which went successful and we are very grateful to the vets."
• "One of our animals was subsequently diagnosed with a rare birth condition, which could have easily been misdiagnosed by a less experienced team."
• "I simply cannot say enough good things about this place!!"
• "They're not the cheapest, but they definitely offer value for money in terms of service."
• "The team have provided excellent out-of-hours support for us as new 'puppy parents'."
• "The Elizabeth Street Veterinary Clinic is one of the most professional, smart, and exceptionally caring Vets in the city (and possibly in the UK)."