Auto Werke Group Reviews Summary

Customer Service

Pros:

• "The customer service was fantastic. Such a nice welcome and the MOT was completed within a couple hours."
• "The team are very professional and friendly, especially Steve who has a great sense of humour and is a joy to be greeted by!!"
• "I really appreciate your friendly service, speed, efficiency and high standard of work."
• "Everyone we deal with is friendly, helpful, professional."
• "Ali and Stephen were helpful, exemplary customer service and customer support."
• "Al and Patrick are both really helpful, really nice guys."
• "The guys were really friendly and helpful."

Cons:

• "Shocking service, please avoid at any cost."
• "When I contested and said that really, this is unprofessional he put the phone down on me saying I should call back when I 'was prepared to listen.'"
• "Again no phone call. It seems that they don't bother to help you or don't want to go out of their comfort zone."
• "Not sure whom I spoke to just now but one of the rudest people I've ever encountered."
• "All the time they were shouting at me to go out from the service because I don't have Insurance."
• "I never received a call back from Amir. My calls to his mobile were ignored."
• "I have experienced the most disgusting rudeness and unprofessional behaviour from this mechanic."

Quality of Work

Pros:

• "I was very happy with my car's body work repair."
• "Found this garage online and it did a good job repairing my front sensor at a reasonable price."
• "Excellent service - super quick, hassle free, extremely nice, friendly and helpful people and great value."
• "Definitely the best local garage in Muswell hill and would highly recommend to anyone who needs their car fixed."
• "They were very professional, explaining the process, and took great care in cleaning the engine."
• "After damaging the side of my Mercedes, I was recommended this company by a few others. I can only say they did a wonderful repair on the car, were reasonably priced and were a pleasure to do business with."
• "They gave me a great price (I got other more expensive quotes elsewhere), did the repairs quickly and to a high standard - I cannot see where the damage was before!"

Cons:

• "Once they have your money, forget getting your car back in time."
• "But they failed to follow up on any of the promises kept or respond to emails, and I'm no longer convinced that they are as trustworthy as I had hoped."
• "No one wants to be told that the total sum would come to £400 and to then stealthily be charged £600."
• "Each time I took it to their garage they drove it home and incurred a a penalty ULEZ charge."
• "These people trying to lie in front of my eyes."
• "When I didn't accept it they tried to sell me an oil £100 which is not recommended by Ford."
• "garage promised they would help to fit my seat and find the correct part - this promise was not kept."

Value for Money

Pros:

• "The job was complete earlier than expected and charged at a very reasonable rate."
• "Everything's fairly priced as well."
• "I paid a very reasonable price for the work and on top of that they put a proportion of the money you pay them to charitable causes."
• "Charged at a very reasonable rate."
• "Full service was a very reasonable price and I absolutely recommend this garage."
• "Fantastic service - diagnosed and fixed the problem with my coolant leak on my Mini quickly and for a good price."
• "They did all they could to keep the price as low as possible."

Cons:

• "Unfortunately it turned out it needed more work than it was booked in for which increase the price."
• "I took my car in for an MOT and was told it would need some work. The man, Amir, gave me a quote of 330£ plus VAT, so £396 for the total bill. When my fiance picked it up, he was charged £612."
• "Then they leave the car parked at the red line to make sure you get a ticket."
• "I came to the garage because I had a small noise in the rear wanted to clarify it, they charged me £50 for doing absolutely nothing, the noise is still there and they wanted to make me change parts that are still good."
• "car is now using more fuel than before the service, leading me to question the oil change and air filter change."
• "He tried to DENY it in front of me!! Absolutely awful, UNPROFESSIONAL AND UNETHICAL behaviour!"
• "AWFUL EXPERIENCE I came there with 1 issue, I left with a different issue!"

Professionalism

Pros:

• "The people are amazing very friendly, professional and very clean environment."
• "The team at Autowerke provide a friendly and professional service to the highest of standards."
• "Al is clearly an experienced professional and provided a first class service."
• "Fantastic garage. Genuinely the first time I have come across a team who focus on fixing the car, rather than charging for work."
• "Everyone at Auto Werke is extremely professional, good at what they do and all round top blokes."
• "Fantastic place! Family run business that really cares about their customers."
• "They look after my car very well and always see it promptly when some repairs need to get done. They are honest and always endeavour to help to the best of their abilities."

Cons:

• "The guy behind the desk, present him self as the owner of the facility was arrogant and definitely not professional."
• "I'm really quite appalled by the unprofessionalism."
• "Not only did they twice not fix an obvious service problem (already had to take it back after initial visit for the 1st missed issue), the main problem was they missed the engine quickly over heating."
• "I was told my insurance company will not cover the work and when I contact my insurance company they told me that auto Werke had not come back to them on my claim."
• "I would avoid this mechanic and find someone who is transparent."
• "I have experienced the most disgusting rudeness and unprofessional behaviour from this mechanic."
• "Awful service, lies, broken faulty car, unauthorised work."