The Garage Reviews Summary

Customer Service

Pros:

• "Every time I deal with the Garage, it is a good experience."
• "Instead of being reminded of my late arrival, I was reassured it was all great."
• "All of the team there were hugely helpful, informative and professional."
• "The staff are friendly and more importantly, competent, helpful and instructive as to possible solution."
• "The staff and their customer service was tops."
• "The staff are all very friendly and accommodating which always makes my experience more pleasant as well."
• "The staff are friendly, professional and helpful they always remember there customers!"

Cons:

• "The owner/manager seemed nice enough, but the mechanic could’ve not mocked me."
• "Very disorganised. I booked an appointment, and when I got there they didn't even know I was coming."
• "HE IS A RUDE AND RACIST MAN."
• "Contacted them on two separate occasions to bring my car in - they ponder on the phone and check whether they have a space in the diary. However as soon as they realise it is a small/minor job, all of a sudden they are fully booked for the next few days."
• "I felt he had no interest in helping."
• "It was very unpleasant to be blamed for their mistakes."
• "The mechanic could’ve not mocked me as he laughed off the fact that as a first time car buyer I hadn’t done my homework."

Quality of Work

Pros:

• "Car professionally cleaned- never looked so good."
• "X4 brake discs and pads + x2 tyres + MOT done in 24hrs."
• "Their hard work had not only erased any trace of my embarrassing misdemeanour, but had also resolved historical defects that had accumulated during my ownership of the vehicle."
• "The guys got on to it straight away and did an amazing job."
• "They saved me £400 by being honest about my brake discs and pads."
• "Geoff somehow managed to not only machine polish these marks away, but restored the entire paintwork to a showroom finish!"
• "They returned the car sparkling clean and fixed (complimentary) an irritating rattle in the catalytic converter shield, that wasn’t even on the MOT fail."

Cons:

• "Asked for a quote on a simple cambelt replace and they quoted me over £900 telling me I needed water pump and several belts changed…absolute rubbish as I know the water pump doesn’t need replacing due to the vehicle model."
• "Unfortunately they didn't manage to fix the car due to other problems they said they didn't expect to find."
• "They charged me 120 just to reset my faults on their device and didn’t check my fuses."
• "I went back in to show the Manager the damage and he was completely dismissive and expressed that it wasn't possible for his staff to have done it."
• "This unnecessary charge for reprinting a piece of paper that I had at home left a bad taste and poor customer experience (I felt ripped off to be honest). I will go somewhere else going forward."

Value for Money

Pros:

• "Very impressed with the service and the cost, very reasonable."
• "They always sort it out quickly, efficiently and at a reasonable price."
• "Very reasonable price to repair."
• "All done at very good price too."
• "The price and standard of service was second to none."
• "Got my MOT done here and they were very quick, and price was surprisingly reasonable considering location!"
• "The prices were reasonable and I got some good money-saving tips!"

Cons:

• "There are a number of positive reviews here, but if they can make a quick buck off you, my personal experience is that they will go for it."
• "Twice the price of repairs elsewhere, then told me I had to collect it immediately."
• "HE ASKED ME £55 FOR MOT SERVICE while at KW*K FIT it was done just for £25!"
• "I DO NOT RECOMMEND THIS GARAGE TO THOSE PEOPLE WHO CARE ABOUT THEIR MONEY and who is a FOREIGNER. AVOID! AVOID! AVOID!"