Halfords - Sunderland Reviews Summary

Customer Service

Pros:

• "I was very impressed with the gentleman's help."
• "The staff were excellent especially Gavin couldn't have helped me more with my purchase."
• "Called into this branch today and a young lad called Callum couldn’t be more helpful."
• "I can't thank Mick enough as he was so easy to approach and speak to, he was very eager to help me and couldn't do enough to help."
• "Tyler is a credit to Halfords and if it hadn't been for his professional helpful and approachful manner we would not have made this purchase."
• "I was served today by Michael, I cannot thank him enough, he is a credit to that store."
• "Staff have always been friendly and helpful and polite, never had no trouble."

Cons:

• "Yesterday I was served by a very rude young man with a fob me off attitude."
• "Just been for puncture repair items, even though they're showing them online I was told they didn't have any in stock the lad didn't even go and have a look he didn't want to know ...... really bad customer service from Halfords."
• "Ordered a bike online and called instore to pay for it... Member of staff was very unhelpful on the bike counter."
• "From what I've seen and experienced is that Halford as a whole need to get customer service experience training before putting anyone on their shop floors."
• "Awful, awful, awful. Ordered an item online - which they said was in stock and available in one hour at the store... Some hours later I tracked the order as I had heard nothing- to find the order had been cancelled!"
• "The assistant who saw me was very unprofessional stunk of cigarette smoke and made excuse after excuse not to work on the trike."
• "After waiting for the two staff to stop flirting and actually deal with my query."

Product Quality

Pros:

• "Hi I recently purchased a new mountain bike for my daughter the quality is second to none not a thing out of place received excellent service polite and extremely professional absolutely brilliant store in and out in minutes."
• "Purchased a Bosch branded oil filter."
• "Great range of autoglym products."
• "I bought a BLACKVUE dash cam from Halfords in Sunderland, I thought I would share with everyone about the excellent customer care I received."

Cons:

• "BUT i cant book it in for a repair because the 1 and only supplier that halfords use hasn’t been able to stock the chain-set for my bike for over 2 YEAR!!!"
• "I bought a mountain bike for Christmas for our daughter, she had the bike only for a week before the pedal fell off while she was riding it!!"
• "I brought a Carrera Subway electric bike from here on Sunday. By Wednesday the battery stopped working leaving me stranded miles away from home."
• "Bought a Carrera Valour 6 months ago (£350) had nothing but problems with it!"
• "Paid the extra £10 for building a 4 year old bike. Both tyres were completely flat on handover."
• "Bought a bike with hydraulic brakes. Collected and when home discovered both front brake pads pressing hard onto disc and stopping wheel rotation."
• "First bike I picked up wasn’t built properly gears, brakes not functioning properly... rear wheel collapsed."

Store Experience

Pros:

• "Good shop, for buying car equipment, bikes brands like Apollo, Carrera, boardman and many more, equipment for bikes, such as mud guards, helmets, tires etc."
• "Click and collect was easy enough to do, helped by being sent a £5 off voucher with no min spend too!"
• "Local to us...always go here for any car and bike parts and accessories...very friendly and knowledgeable staff, always happy to help and give genuine advice."
• "I went to Halfords on Trimdon Street for a car radio met 3 very friendly and helpful lads."
• "Halfords Sunderland have excellent goods to suit everyone's needs, their staff are highly efficient and knowledgeable about their products."
• "This Halfords has helpful, friendly, chatty employees who are genuinely eager to do a good job."
• "They were really helpful and knowledgeable about the range of cycles and accessories."

Cons:

• "Price was ridiculous and I did not get the sale offer from the Sunderland store as the assistant said it was coming off the offer now."
• "I did get a discount of 8% as a member of MSCC but I won't be back, much cheaper elsewhere without the discount."
• "We went to the Sunderland branch with a view to buy a boardman bike for my wife. Upon entering the empty store all the staff scarpered, and we left the store 15 minutes later angry and never to return."
• "I won’t be going back to Halfords in Sunderland? I can only share my experience! You decide……"
• "When you order online you cannot get a proper VAT invoice for the order."
• "Poor. Not enough staff on shop floor, none upstairs where the info screen for wiper blades was out of order."
• "This was the second halfords I've been to... No one seems to want to serve you."

Staff Expertise

Pros:

• "The staff member dealing with the tyre innertube was extremely helpful talking to me about how to change one as I asked him."
• "The most friendly and helpful man called Frank sorted my bike, found the cause gave loads of helpful information to me too."
• "Very knowledgeable, polite & professional. Will definitely be going back there."
• "Went in after another bike shop was going to charge me £15 to sort my front brake on my MTB. Went in and ADAM helped me out and made it possible for me to fix it for free! Great help and a good person to see for and bike problems."
• "Recently purchased three bikes for myself and 2 daughters... was looked after by Adam in the Sunderland branch very experienced and knowledgeable."
• "Great service from Frank at cycle desk. Got my daughters bike serviced, brakes repaired and loads of helpful advice."
• "Fabulous service from Izadora. She was very detailed and patient in explaining the details of the various baby seat options that I had."

Cons:

• "Took my bike down to the store plenty times and always seem to leave with more problems than solutions, their 'Mechanics' are useless they are just people behind a desk with no knowledge of bikes."
• "Very poor mechanical service. Took my sons bike wheel in to have a new freewheel cassette fitted... Very poor mechanical knowledge."
• "you have more chance of contacting the dead than speaking to someone at this company, press 1,2,3, or 4 nobody can be arsed to pick up the phone."
• "Called and advised they only had a 'part time mechanic'. Just don't believe that for a second."
• "Both the derailleur hanger & the chain snapped on my bike. I was given impartial, accurate advice on how to proceed."
• "The repair was carried out quickly & to a high standard."
• "Went to buy roof rack was told to come back later in the day no one able to help me."