Highview Garage Reviews Summary

Customer Service

Pros:

• "Angelina kept me informed of what was going on while I was waiting and explained everything on the MOT certificate."
• "The staff here can’t do enough to help you, they are reasonable and very friendly."
• "Tony and the receptionist provided excellent Customer service and the car was ready for collection on the same day."
• "The personal service and mechanical/physical service on the vehicles is always excellent and honest."
• "The communication received whilst having a lot of work done was second to none."
• "The staff are friendly and the service is excellent."
• "Tony is generous with his time when answering all my questions!"

Cons:

• "Said nothing could be done. No resolution and took no responsibility."
• "RUBBISH RUBBISH RUBBISH! CON ARTIST AT ITS FINEST! PRETENDS TO LOOK OUT FOR YOU WHEN REALLY THEY ARE THIEVES!"
• "Very disappointed." (In the context of a specific service issue)
• "They also tried to charge me for several bits of work which were not done."
• "They now do extortionate pricing for sub standard work."
• "Mickey Mouse diagnostic machines used here."
• "Rude, aggressive, incompetent."

Quality of Work

Pros:

• "The workmanship is excellent."
• "The car was fixed with all the issues resolved in less than half a day."
• "They always go through everything with you in details so you can understand what the problem is with your car and will make sure any repairs are carried out to the highest standard."
• "All problems with my car have been dealt with efficiently and with clear expertise."
• "Work done to a high standard."
• "The actual workmanship is always excellent."
• "All top work."

Cons:

• "Had them do my service which seemed OK but when I went back for some minor work on the windows they did a shoddy job."
• "Good for general service and MOT, but not for repairs, replacing old parts."
• "They advertise a cheap MOT but end up adding unnecessary repairs to inflate the bill."
• "I had a terrible experience at this garage; they advertise a cheap MOT but end up adding unnecessary repairs to inflate the bill."
• "Despite explicitly asking them to inform me of any issues beforehand, they failed to do so and later attempted to scam me with promises of passing if I paid for additional work."
• "The owner actually shouted in my face and tried to tell me things about my car (which I have owned for 7 years and know very well) which were total rubbish."
• "Second service done here. Left my car merc c class with permanent fault code."

Value for Money

Pros:

• "A friendly, honest, straight-talking bunch of people that work fast and charge reasonable prices."
• "They won't do anything without running it by you first and their prices are very competitive."
• "They always try to find the most cost effective way of solving problems."
• "Pricing is honest and very fair."
• "They don't charge silly prices like some other garages in the area."
• "Great value - every effort is made to get the job done without unnecessary expenditure."
• "Really great prices."

Cons:

• "Booked my car in for their silver service... I was charged for a gold service... Left me feeling (nearly) ripped off!"
• "I believe their labour costs are higher than other garages."
• "They charged me £120 for 'cleaning' my washer fluid reservoir, 2 days later it was blocked again."
• "Cannot recommend Highview. Left me feeling (nearly) ripped off!"
• "Learn from my mistake and go to a place which specialises in MOTs and pay more for the test because the chances are it will cost you less overall because they will find less faults with your car!"
• "Booked my car in for their silver service... I was charged for a gold service... Left me feeling (nearly) ripped off!"
• "I had a terrible experience at this garage; they advertise a cheap MOT but end up adding unnecessary repairs to inflate the bill."

Professionalism

Pros:

• "Highview were amazing from the first call I made to them, not only did they repair my car by the end of the day, they offered the best advice which saved me money."
• "A garage that treats you like a human being and not a cash cow."
• "If it was possible to give more than 5 stars I would."
• "I think the company slogan says it all 'Big enough to cope, small enough to care'. 5 Stars all round."
• "These guys go way beyond professional, good service, curtesy and efficiency!"
• "They are both highly professional, experienced and trustworthy."
• "The team here were professional and fixed the issue within a few hours and at a very reasonable cost."

Cons:

• "His business still trades on this reputation, but unfortunately no longer deserves it."
• "The owner actually shouted in my face and tried to tell me things about my car (which I have owned for 7 years and know very well) which were total rubbish."
• "AVOID!"
• "Very dissatisfied and disappointed. Avoid."
• "Avoid this place and opt for a more trustworthy local garage."
• "I switched to another garage, and they pointed out the mess the first one made, leaving my light cover hanging on the plate number."
• "Rude, aggressive, incompetent."