Comptoir Libanais Reviews Summary

Service

Pros:

• "The service we received from our waiter Dave was exceptional - he really went the extra mile."
• "The waiter was very friendly and quick in taking our orders and provided a good service."
• "Service by Sucheta was of the highest possible standard."
• "The service was just fantastic and very attentive staff from the time we walked through that door to the time we left."
• "We were made to feel very welcome by our servers, Shifa and Peter."
• "Camille, a waitress, could not have done more to make our experience the best."
• "The quality of the service was excellent; the staff was welcoming and friendly."

Cons:

• "Service felt very slow and the wrong drinks were brought out to us."
• "Service was awful, nearly a 40min wait for drinks. Food service incredibly slow."
• "I was a bit disappointed with the service. It wasn’t that busy but we had to be asked to be seated and also ask for a menu."
• "The waitress was a bit absent and we had to repeat orders a few times."
• "Really POOR service went there for the second time and both times have sat me down, made me wait for 20 minutes and then told me that they can’t serve me because they have run out of food in the kitchen."
• "Very slow service, we waited for ages to be seated and once we were no menu or attention was given to us."
• "The waiting staff are not really attentive, we had to go to them to place orders."

Food Quality

Pros:

• "The portion of food you get is really worth the price."
• "The food was outstanding."
• "The mezze platter was good."
• "Food is consistently good."
• "For starters I ate feta cheese and chilli dip and it was delicious!"
• "Food was great as always."
• "We got the meat ball dishes, it was scrumptious."

Cons:

• "The food took 40 minutes to come out with no updates in between."
• "The food was quite pricey for the quantity that you get."
• "The Falafel tasted microwaved, the Taboula Salad was dull and tasteless."
• "Food was okay but the meat was very very tough, I ordered the steak and got it medium rare but still found it extremely hard to chew and swallow."
• "The food was very bland."
• "The fish we ordered it was just a bed of rice with the blend fish there was no proper presentation."
• "The food sent is stale, reheated and inedible."

Ambiance and Decor

Pros:

• "Really like the new decor too - v colourful and lots of fun."
• "The atmosphere is really nice and the location as well."
• "It is beautifully decorated with lots of clever fusion pieces."
• "Its beautifully situated on the river and interior is decorated vibrantly."
• "Its set next to thames river when the weather is great to sit outside and indoors also have a great vibe and interior design."
• "Beautiful scenes, lovely view if you sit outside in Kingston brunch."
• "Such an interesting restaurant, something to catch your eye one every wall even in the toilets!"

Cons:

• "The atmosphere in the restaurant was marred by the incessant dance tracks they were playing; far away from the previously authentic oriental Arabic music."
• "Leaving the door open when it’s 11 degrees Celsius outside is not good."
• "The floor was sticky and my hands were dirty after touching the menu."
• "The food was very decent, I could make this at home."
• "The interior is fancy, a good designer work."
• "The location is pretty, on the riverside. Great to sit outdoors on a sunny day."
• "The decor is really beautiful too, even the toilets."

Management and Staff

Pros:

• "He is such a great manager and does a fabulous job."
• "I would like to take this opportunity to thank the manager Gina and her team especially sanchi for such a lovely service and food was 10/10."
• "One of your managers (I believe his name is Sol) was so nice to us, went through the menu with us and help us to decide what to order."
• "Benny, who made us so comfortable and his management skills are extraordinary."
• "Special thankz to Benny Fernandes for the excellent service provided by him."
• "The Manager Benny was so lovely- he arranged a booth indoors on short notice and ensured all of us were well looked after."
• "Great customer service from everyone especially Benny who kindly took our orders and payment."

Cons:

• "Usually the rest of team is not to my standards."
• "No manager takes charge."
• "The manager was rude and inconsiderate, was not even ready to listen to me."
• "Poorly managed riverside restaurant. It’s waiting staff do well to manage the obvious issues in the kitchen / staffing problems."
• "The servers looked at us several times without coming over."
• "The waiter did not communicate at all - not even a simple 'what would you like to order?'."
• "We showed ourselves to a table, as 3 members of staff completely ignored us."

Value and Pricing

Pros:

• "Great location by the river."
• "Prices are reasonable."
• "For two adults and one kid got a bill of 50 GBP, service charge included. Should say that is adequate for such location."
• "Value for money was good. I came in at lunch time, main and starter costs £12-£13. Plus they offer NHS discounts."
• "VERY NICE FOOD AND VERY GOOD PRICES."
• "Favourite place for lebanese food in Kingston, really fresh and tasty!"
• "Nice food, decent prices."

Cons:

• "Spending over £60 for 3 guests while feeling as if we could have another full meal straight away isn’t a good sign."
• "It's over priced though."
• "Sea bass was probably defrosted for a long time in kitchen which had a unusual & unwanted texture and it’s sauce just awful."
• "The price of Lebanese food is usually warranted by the time and the effort involved in cooking, which isn't always apparent across the menu - so again, prices can range from fair to unnecessarily high, taking advantage of the fact that people usually expect to pay a lot for Lebanese food. Portion sizes can be laughable."
• "The food was terrible and portions were so much smaller and expensive."
• "Food too expensive for portion size given."
• "We ended up paying the ridiculously large bill for 2 portions of Falafel, Taboula Salad, Bread and 5 Drinks: £47!!!"