Mother Hubbards Erdington (Birmingham) Reviews Summary

Food Quality

Pros:

• "The batter was light and the fish was fresh."
• "Best Cod I've had massive flake, moist sweet and the battery really crisp cooked fresh not greasy at all."
• "The fish was nice from inside but way too much batter on it."
• "The fish cakes made to perfection, curry sauce was really nice and sausage was tasty!"
• "Absolutely outstanding chips that taste amazing soft fluffy inside with a great crispy outer."

Cons:

• "The fish was overcooked as well. To be honest I've had much better fish & chips in other chippy's."
• "The food was fresh but tasted just like any other chippy. I don't know what the big hype is about the place."
• "The fish was nice fresh and well cooked but the chips were way below average."
• "The chips were disgusting, hard and soggy and far too much oil."
• "Fish was undercooked seemed frozen. Batter did not stick to the fish and as stated above the fish was not properly cooked."

Portion Size and Value

Pros:

• "A lot of food for the money."
• "Portion sizes are very generous."
• "The portion size was on point."
• "My friends chip butty (very large fresh bap) had a massive portion of delicious chips with it."
• "For £9.50, the portion sizes are absolutely massive."

Cons:

• "I phoned beforehand and was told they had the Jumbo fish, but what we got was Nemo."
• "Food presentation 5/10, value for money 6/10 bit too expensive."
• "The food was vile!! Paid £8 for this food! Waste of money."
• "£27 for a food delivery (expensive). Waited an hour for the food to come cold and NO chips with any of the meals."
• "I ordered a steak pie & chips the pie was very small similar to the multi pack Iceland frozen pies."

Customer Service

Pros:

• "The staff were pleasant."
• "Staff are really friendly and chatty which is nice when you're from out of town."
• "Staff were very friendly, Emma was very polite and had a wonderful smile."
• "The service was pleasant and the server even put my meal onto a meal deal saving us money."
• "Customer service was fantastic."

Cons:

• "Waited 26 minutes for simple fish and chips. Staff are talking away and very slow service."
• "The service was absolutely rubbish, I think I talk to my dog better."
• "Stood at the counter for 5 minutes while 3 members of staff actively ignored me."
• "They ask me to send them an email and yet they still haven’t responded after ten days."
• "Terrible. Ordered for the first time with my friend. I ordered chicken strips and chips and was horrified to find that there was no chips, only chicken strips."

Cleanliness and Ambience

Pros:

• "The seating area was nice and clean."
• "The actual restaurant is nice and clean. Not like Erdington high street chip shops."
• "The place was spotless with high quality decor."
• "The shop was highly presentable and well kept. Clean and tidy."
• "The sitting in area is lovely furnished and clean and tidy."

Cons:

• "No atmosphere inside, very cold and unwelcoming."
• "This is a reckless business that has no regards for the community or the environment."
• "They also store used fat and food waste inappropriately at the back of the shop, attracting rodents and other pests."
• "It's a new place so benefit of the doubt given.. Live and learn."
• "No parking at all then their customer service absolutely rubbish."