Big John's Chelmsley Wood Reviews Summary

Customer Service

Pros:

• "Very helpful staff. I bought a massive order and dropped a bag of chips outside. Lady came out with a replacement without even being asked."
• "Staff were friendly and helpful."
• "The staff are always friendly with a good bit of banter."
• "Lovely staff!"
• "Very pleasant, accommodating staff."
• "Staff is helpful and generally attentive."

Cons:

• "When I asked to speak with a manager they give each other elbows and an asian very yang boy between them said he is the manager."
• "Terrible customer service from the customer service team, prices have gone up and portions have gone down."
• "Bad customer service. I asked for chilli and mayo on my food and refused trying to make us buy it in a pot."
• "Very unprofessional, very rude lady answered the call told 10 mins, when got there she said she sold it to someone else!"
• "Service was terrible, they were too busy messing around and blaming each other for the mistakes that were made."
• "Bad service workers that take no pride and make no effort no please no thank you just a miserable face all the time."
• "Absolutely disgusting behaviour and customer service."

Food Quality

Pros:

• "The food is always hot."
• "The freshly cooked fish and chips were the best I have had in a long time."
• "Food was top notch, hot and full of flavour."
• "Usually chips are golden and tasty."
• "This was the best doner I've ever had."
• "The pizza was very much loved by kids and myself."
• "The food not greasy chips excellent, overloaded chicken and lamb in nan was superb as usual."

Cons:

• "Absolutely disgusting spent £41 on food for family! Most of which had to go in the bin!!!"
• "Food is alot lower standard then acocks green and shirley branches, bland is the word that comes to mind."
• "Food was luke warm."
• "Ordered a pizza here was vile."
• "Disgusting cold food."
• "Food was poor, chips were undercooked."
• "Never before have I bought a takeaway meal and thrown it straight in the bin it was that disgusting."

Order Accuracy

Pros:

• "Always accurate with orders."
• "They forgot to add 20 nuggets into the bag and we didn’t realise until we got home however when we called and told them they did deliver them to us."