The Hare & Hounds, Osterley Reviews Summary

Food Quality

Pros:

• "Beef was served perfectly cooked/cut the roast potatoes perfectly crispy and fluffy soft in the center."
• "Starters and mains were absolutely gorgeous and massive portions."
• "Fish and chips and steak were up to standard."
• "The food was brilliant."
• "Everyone was really complimentary about the food, the atmosphere, and the beer."
• "I had the roast beef which was not only perfectly cooked but there was a lot of it too."
• "Their Sunday roasts are tasty."

Cons:

• "Awful service, Food had to be sent back twice."
• "The roast wasn’t. I had the chicken which was dry and potatoes inedible."
• "Fish had bones, it was greasy and tasteless."
• "The hummus was horrible."
• "The turkey dinner was a thick slab that could not be cut up. You would need a steak knife. There was no hope of chewing it."
• "The Chicken Kiev in particular was quite bad, pink and no flavours."
• "The food was overpriced, badly cooked, tasteless and small."

Service

Pros:

• "Service was surprisingly quick for both food and drinks despite how busy they were."
• "The waiters were nice and professional."
• "Staff is very polite and attentive. They provide great service."
• "Service was great. A really good atmosphere surrounded by lovely quaint decorations."
• "The staff are friendly and helpful."
• "Communication and service at the highest level."
• "Staff very friendly and helpful."

Cons:

• "Awful customer service from a team member who did not even know what the term 'gluten free' meant."
• "They were very busy but didn't seem to have enough staff to serve the customers."
• "The service was slow when waiting for drinks and food."
• "Service was slow. Plates still weren't cleared over an hour after we had finished eating."
• "It took quite a long time to get served."
• "The restaurant's attitude towards toddlers is unfortunately unrealistic: 'requiring them to remain seated at the table at all time'."
• "numerous issues/errors with orders not resolved (Brown bread when ordered white, water delivered but no glasses to drink it, ridiculously small sandwich about 4 inches in size-half a sandwich really for just shy of £10)"

Ambiance and Decor

Pros:

• "Lovely decor and ambiance."
• "Huge and varied outside areas, some glass covered so you can see the trees!"
• "Absolutely beautiful pub with one of THE best beer gardens in London."
• "Wonderful atmosphere! Food is a little pricey (...) but very tasty and good sized portions."
• "Beautiful ambiance. The place is scenic and cosy."
• "Stunning old pub with modern decor."
• "One of the best pubs I've ever been to! Situated in a lovely location."

Cons:

• "The table I sat down was greasy and very sticky."
• "It did get very busy and this did reflect in some of the comments I overheard from customers."
• "So, unless they change policies, best not to go here with young kids."
• "Only slight downside is the food is a little pricey but everything else is great."
• "The pub is overall pricey."
• "Very unhappy with the manager JORDAN."
• "It's sad when a nice place starts to fall a bit down in quality."

Value for Money

Pros:

• "Nice pub about 5 minutes of the A4, slightly out the way in a quiet area."
• "Playground to keep the kids entertained for hours!"
• "Nice decor, staff attentive."
• "The menu was good and very reasonably priced."
• "Pricing was also good."
• "Definitely recommend, great value & traditional lunch just the way it should be."
• "Highly recommended, and for those that live locally, please support your local businesses."

Cons:

• "Do not waste your money in this place."
• "Price was high and they didn't have much options for vegetarian."
• "But I think little bit expensive."
• "I struggle to see how they can justify £14 for a burger."
• "The beer is roughly £2 more expensive than anywhere else."
• "We were very disappointed in what we received for the price of £27.95."
• "The problem is with the price for what you get: 12.50 for a burger the size of a slider is an utter joke."